Workplace Support Technician

Huxley; Brussel; Hybride; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Huxley in Brussels seeks a seasoned Workplace Support Technician (Advanced) to join a large enterprise IT Workplace & Helpdesk team. You will provide 1st/2nd line support across Windows and Mac platforms, manage incidents, and support VIP users in a fast-paced environment.

The role emphasizes hands-on troubleshooting, deployment, asset management, and collaboration with internal teams. Hybrid work may be possible; relocation and travel to backups may be required.

Qualifications

• 5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments.
• Experience supporting large enterprise environments (+1,000 users).
• Strong exposure to both proximity support and hotline/service desk activities.
• Experience providing VIP support.
• Experience supporting mobile devices and mobility services.
• Good understanding of IT Service Management processes.

Responsabilités

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
• Manage and coordinate IT service requests from initiation to closure.
• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
• Configure, install, and maintain Windows and Mac workstations.
• Manage workstation inventory and asset lifecycle processes.
• Produce and maintain technical documentation and knowledge articles.
• Deliver VIP and executive-level support when required.
• Work closely with internal teams and third-party suppliers to resolve operational issues.
• Support workplace transformation and continuous improvement initiatives.
• Contribute to workplace and mobility projects.
• Advise users and stakeholders on workplace and mobile technology solutions.

Connaissances

Customer-focused

Excellent communicator

Autonomous

Proactive

Analytical

Team player

Able to manage priorities

Calm under pressure

Outils

Windows 10/11

Microsoft 365/Office 365

macOS

Active Directory

PowerShell

Description du poste

Brussels, Belgium

Start Date: September 2026

Initial 12-month contract with extensions possible (up to 3 years)

Full-time (40 hours/week)

Workplace Support Technician (Advanced)

About the Opportunity

Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.

This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment.

Key Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.


• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.


• Manage and coordinate IT service requests from initiation to closure.


• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.


• Configure, install, and maintain Windows and Mac workstations.


• Manage workstation inventory and asset lifecycle processes.


• Produce and maintain technical documentation and knowledge articles.


• Deliver VIP and executive-level support when required.


• Work closely with internal teams and third-party suppliers to resolve operational issues.


• Support workplace transformation and continuous improvement initiatives.


• Contribute to workplace and mobility projects.


• Advise users and stakeholders on workplace and mobile technology solutions.

Required Experience

• 5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments.


• Experience supporting large enterprise environments (+1,000 users).


• Strong exposure to both proximity support and hotline/service desk activities.


• Experience providing VIP support.


• Experience supporting mobile devices and mobility services.


• Good understanding of IT Service Management processes.

Technical Skills

Mandatory

• Windows 10 / Windows 11


• Microsoft 365 / Office 365


• macOS


• Active Directory


• Advanced troubleshooting skills


• Workplace support and deployment experience

Nice to Have

• PowerShell


• ITIL certification or experience


• Experience within trading, energy, or highly operational environments

Language Requirements

• Dutch: Fluent (C1) - Mandatory


• English: Fluent (C1) - Mandatory


• French: Fluent (C1) - Strongly preferred

Personal Attributes

We are looking for someone who is:

• Customer-focused and service-oriented


• An excellent communicator with strong interpersonal skills


• Comfortable working autonomously


• Proactive and willing to take ownership


• Analytical and solution-driven


• Capable of managing multiple priorities simultaneously


• Calm and effective under pressure


• Reliable, organized, and punctual


• Passionate about technology and workplace innovation


• A strong team player who enjoys collaborating with others

Working Environment

• Primarily based in Brussels.


• Occasional travel to a nearby backup site is required.


• Limited international travel may occasionally be needed.


• Hybrid work may be possible subject to business requirements.


• Coverage of business operations between 08:00 and 19:00.

What You'll Deliver

• High-quality end-user support services.


• Efficient incident and request management.


• Workstation deployment, installation, and configuration.


• Asset management and inventory control.


• Continuous service improvement initiatives.


• Contribution to workplace and end-user technology projects.


• Enhanced user experience and service quality across the organization.

This is an excellent opportunity for a senior IT support professional seeking a long-term assignment within a modern enterprise environment where customer service, workplace technologies, and continuous improvement are at the heart of the role.