Workplace Support Technician

ictjob.be; Belgique; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

ictjob.be is seeking a Workplace Support Technician in Brussels to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will provide hands-on end-user support, troubleshoot hardware and software issues, and contribute to workplace technology improvement projects across multiple locations. The role focuses on service quality, VIP support when needed, and collaboration with internal teams in a fast-paced setting.

Qualifications

• Windows 10/11 must be supported in a corporate environment.
• Microsoft 365 / Office 365 experience is required.
• macOS support experience is required.
• Active Directory familiarity is essential.
• Advanced troubleshooting skills are required.
• Workplace support and deployment experience is required.

Responsabilités

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
• Manage and coordinate IT service requests from initiation to closure.
• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
• Configure, install, and maintain Windows and Mac workstations.
• Manage workstation inventory and asset lifecycle processes.
• Produce and maintain technical documentation and knowledge articles.
• Deliver VIP and executive-level support when required.
• Work closely with internal teams and third-party suppliers to resolve issues.
• Support workplace transformation and continuous improvement initiatives.
• Contribute to workplace and mobility projects.
• Advise users and stakeholders on workplace and mobile technology solutions.

Connaissances

Windows 10/11

Microsoft 365

macOS

Active Directory

Advanced troubleshooting

IT support

Outils

PowerShell

ITIL knowledge

Mobile device management

Description du poste

Brussels, Belgium

Start Date: September 2026

Initial 12-month contract with extensions possible (up to 3 years)

Full-time (40 hours/week)

About the Opportunity

Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.

This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment.

Key Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
• Manage and coordinate IT service requests from initiation to closure.
• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
• Configure, install, and maintain Windows and Mac workstations.
• Manage workstation inventory and asset lifecycle processes.
• Produce and maintain technical documentation and knowledge articles.
• Deliver VIP and executive-level support when required.
• Work closely with internal teams and third-party suppliers to resolve operational issues.
• Support workplace transformation and continuous improvement initiatives.
• Contribute to workplace and mobility projects.
• Advise users and stakeholders on workplace and mobile technology solutions.

Mandatory

• Windows 10 / Windows 11
• Microsoft 365 / Office 365
• macOS
• Active Directory
• Advanced troubleshooting skills
• Workplace support and deployment experience

Nice to Have

• PowerShell
• ITIL certification or experience
• Experience within trading, energy, or highly operational environments

We are looking for someone who is

• Customer-focused and service-oriented
• An excellent communicator with strong interpersonal skills
• Comfortable working autonomously
• Proactive and willing to take ownership
• Analytical and solution-driven
• Capable of managing multiple priorities simultaneously
• Calm and effective under pressure
• Reliable, organized, and punctual
• Passionate about technology and workplace innovation
• A strong team player who enjoys collaborating with others

Working Environment

• Primarily based in Brussels.
• Occasional travel to a nearby backup site is required.
• Limited international travel may occasionally be needed.
• Hybrid work may be possible subject to business requirements.
• Coverage of business operations between 08:00 and 19:00.

What You’ll Deliver

• High-quality end-user support services.
• Efficient incident and request management.
• Workstation deployment, installation, and configuration.
• Asset management and inventory control.
• Continuous service improvement initiatives.
• Contribution to workplace and end-user technology projects.
• Enhanced user experience and service...