Brussels Onsite IT Documentation & Training Lead

Black Pen Recruitment; Brussel Hoofdstad; On-site; EUR 70,000 - 100,000; Full time

Job summary

Black Pen Recruitment is seeking a Documentation & Training Officer for an IT/software environment in Brussels. The role is contract, onsite, and requires deep expertise in information systems documentation and e-learning development.

You will craft manuals, online help, and training materials, coordinating with IT teams and major clients to deliver high-quality, accessible content in English. Fluency and leadership across multilingual audiences are essential.

Qualifications

• Master’s degree in IT or relevant discipline, with extensive industry experience.
• Minimum 15 years of relevant working experience.
• At least 10 years in Information Systems training.
• Minimum 5 years in online learning design and development.
• Proven experience with SharePoint, Camtasia, Confluence, MS Project and MS PowerPoint.
• Experience with e-learning authoring tools and LMS (Articulate 360, Adobe Captivate, Moodle).
• Ability to prepare end-user documentation for IS/ICT solutions.
• Excellent command of English.

Responsibilities

• Develop and maintain user manuals and technical documentation.
• Design online help systems integrated into IS applications.
• Create web-based documentation including knowledge-base articles.
• Develop and deliver instructor-led and e-learning training programs.
• Translate requirements into clear documentation for non-technical audiences.
• Produce screen recordings and video tutorials.
• Edit training videos with graphics, audio, captions.
• Collaborate with SMEs and stakeholders to ensure accuracy.
• Enforce documentation standards and templates across materials.
• Manage documentation lifecycle including translation and publication.
• Plan and deliver training sessions to multilingual audiences.

Skills

15+ years experience

Online learning design

Technical writing

English proficiency

Multilingual audiences

Education

Master’s degree in IT or relevant discipline

Tools

SharePoint

Camtasia

Confluence

MS Project

MS PowerPoint

Articulate 360

Adobe Captivate

Moodle

MadCap Flare

Adobe Technical Communication Suite

Markdown

Job description

Black Pen Recruitment is seeking a Documentation & Training Officer for an IT/software environment in Brussels. The role is contract, onsite, and requires deep expertise in information systems documentation and e-learning development.

You will craft manuals, online help, and training materials, coordinating with IT teams and major clients to deliver high-quality, accessible content in English. Fluency and leadership across multilingual audiences are essential.