Documentation & Training Officer (Information Technology/Software)

Black Pen Recruitment; Brussel Hoofdstad; On-site; EUR 70,000 - 100,000; Full time

Job summary

Black Pen Recruitment is seeking a Documentation & Training Officer for an IT/software environment in Brussels. The role is contract, onsite, and requires deep expertise in information systems documentation and e-learning development.

You will craft manuals, online help, and training materials, coordinating with IT teams and major clients to deliver high-quality, accessible content in English. Fluency and leadership across multilingual audiences are essential.

Qualifications

• Master’s degree in IT or relevant discipline, with extensive industry experience.
• Minimum 15 years of relevant working experience.
• At least 10 years in Information Systems training.
• Minimum 5 years in online learning design and development.
• Proven experience with SharePoint, Camtasia, Confluence, MS Project and MS PowerPoint.
• Experience with e-learning authoring tools and LMS (Articulate 360, Adobe Captivate, Moodle).
• Ability to prepare end-user documentation for IS/ICT solutions.
• Excellent command of English.

Responsibilities

• Develop and maintain user manuals and technical documentation.
• Design online help systems integrated into IS applications.
• Create web-based documentation including knowledge-base articles.
• Develop and deliver instructor-led and e-learning training programs.
• Translate requirements into clear documentation for non-technical audiences.
• Produce screen recordings and video tutorials.
• Edit training videos with graphics, audio, captions.
• Collaborate with SMEs and stakeholders to ensure accuracy.
• Enforce documentation standards and templates across materials.
• Manage documentation lifecycle including translation and publication.
• Plan and deliver training sessions to multilingual audiences.

Skills

15+ years experience

Online learning design

Technical writing

English proficiency

Multilingual audiences

Education

Master’s degree in IT or relevant discipline

Tools

SharePoint

Camtasia

Confluence

MS Project

MS PowerPoint

Articulate 360

Adobe Captivate

Moodle

MadCap Flare

Adobe Technical Communication Suite

Markdown

Job description

Documentation & Training Officer (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

Our client currently has a Documentation & Training Officer vacancy for a person fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Contract

Location: Brussels

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• Master’s degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience;
• At least 10 years of experience in Information Systems training;
• At least 5 years of experience in online learning design and development;
• At least 5 years of experience in Sharepoint;
• At least 5 years of experience in Camtasia;
• At least 5 years of experience in Confluence;
• At least 5 years of experience in Information Systems’ user documentation;
• At least 5 years of experience in MS Project;
• At least 5 years of experience in MS PowerPoint;
• Experience with e-learning authoring tools and Learning Management Systems (LMS) (e.g., Articulate 360, Adobe Captivate, Moodle);
• Knowledge of preparing end-user documentation (manuals, FAQs, quick guides) for IS/ICT solutions;
• Knowledge of professional authoring and documentation tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Markdown, Confluence);
• Excellent command of the English language.

Responsibilities

• Develop, write, and maintain user manuals and technical documentation for information systems (IS);
• Design and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly;
• Create and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control;
• Design, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments;
• Translate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences;
• Develop screen recordings and video tutorials to demonstrate software features, workflows, and procedures;
• Edit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement;
• Design, develop, and maintain interactive e-learning modules and digital learning resources;
• Collaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials;
• Establish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials;
• Manage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance;
• Plan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements.