Documentation & Training Officer

EUROPEAN DYNAMICS; Brussel; On-site; EUR 90,000 - 140,000; Full time

Job summary

EUROPEAN DYNAMICS Group in Brussels invites a fluent English Documentation & Training Officer to join the Development team on site. The role focuses on creating user manuals, online help, tutorials, and engaging training programs for complex information systems.

You will collaborate with SMEs and IT staff, ensure content quality with templates and version control, and deliver sessions to multilingual audiences.

Qualifications

• Master’s degree in IT or a relevant discipline (as stated).

Responsibilities

• Develop, write, and maintain user manuals and technical documentation for information systems.

Skills

Technical documentation

Training design

Instructional video production

Multilingual communication

English fluency

Stakeholder collaboration

Education

Master’s degree in IT or related field

15+ years in Information Systems training

5+ years in online learning design

Tools

MadCap Flare

Articulate 360

Adobe Captivate

MS Office

Confluence

SharePoint

Job description

We currently have a Documentation & Training Officer vacancy for a fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Develop, write, and maintain user manuals and technical documentation for information systems (IS);

• Design and maintain online help systems integrated into IS applications, ensuring content is accessible, context-sensitive, and user-friendly;
• Create and maintain clear, accessible web-based documentation, including knowledge-base articles, FAQs, and tutorials, ensuring effective version control;
• Design, develop, and deliver instructor-led and e-learning training programmes on IS applications and processes, including training materials, practical exercises, and assessments;
• Translate business and functional requirements into clear, user-friendly documentation and guidance tailored to non-technical audiences;
• Develop screen recordings and video tutorials to demonstrate software features, workflows, and procedures;
• Edit and produce professional training videos incorporating graphics, audio, subtitles, and captions to enhance clarity, accessibility, and learner engagement;
• Design, develop, and maintain interactive e-learning modules and digital learning resources;
• Collaborate with subject matter experts (SMEs), project managers, developers, and other stakeholders to gather information and ensure the accuracy, completeness, and consistency of all documentation and training materials;
• Establish, promote, and enforce documentation standards, style guides, and templates to ensure consistency, quality, and compliance across all materials;
• Manage the documentation lifecycle, including version control, review and approval cycles, translation coordination, publication, distribution, and ongoing maintenance;
• Plan and deliver engaging training sessions and presentations to large, diverse, and multilingual audiences, adapting delivery methods and materials to meet different learning needs and language requirements.

• Master’s degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience;
• At least 10 years of experience in Information Systems training;
• At least 5 years of experience in online learning design and development;
• At least 5 years of experience in Sharepoint;
• At least 5 years of experience in Camtasia;
• At least 5 years of experience in Confluence;
• At least 5 years of experience in Information Systems’ user documentation;
• At least 5 years of experience in MS Project;
• At least 5 years of experience in MS PowerPoint;
• Experience with e-learning authoring tools and Learning Management Systems (LMS) (e.g., Articulate 360, Adobe Captivate, Moodle);
• Knowledge of preparing end-user documentation (manuals, FAQs, quick guides) for IS/ICT solutions;
• Knowledge of web languages or tools (e.g. html, HTML5, CSS, JavaScript) would be an asset;
• Knowledge of professional authoring and documentation tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Markdown, Confluence);
• Excellent command of the English language.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.