Brussels Web & UX Operations Lead

Black Pen Recruitment

Brussel Hoofdstad

On-site

EUR 85,000 - 120,000

Full time

14 days+

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Job summary

Black Pen Recruitment seeks a Web Operations Manager fluent in English to join the Brussels-based team on site. You will work within the Development team, coordinating with a major client’s IT group to structure and optimize HR content and navigation.

The role requires a strong background in information architecture, UX, and content editorial skills, with extensive experience in ServiceNow and SharePoint. This is a contract position based in Brussels, Belgium, onsite.

Qualifications

Bachelor’s degree in IT with 10+ years of IT experience.
Experience with ServiceNow, SharePoint Online and Microsoft 365.
Expertise in information architecture and UX.
Experience structuring content with ServiceNow and SharePoint features.
Web content creation, editorial skills.
Knowledge of user-oriented architecture and WCAG usability.
Excellent command of English.

Responsibilities

Develop and review information architecture and navigation for HR content.
Structure HR content using web parts, metadata, and navigation to improve findability.
Perform quality assurance: check broken links and formatting; ensure editorial compliance.
Contribute to improving information architecture and user journey across sites.
Test search and virtual agent to ensure business needs are met.
Provide web writing and editorial support: rewriting and proofreading.
Identify content to improve and support business goals.
Update content regularly to maintain accuracy and relevance.
Coordinate with content owners to publish content timely.
Support community management with presentations and tutorials.
Monitor analytics to identify improvements in usage and engagement.