Brussels Front Office Leader: Guest Experience

Pestana Hotel Group; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Multicultural environment

Competitive compensation

Résumé du poste

Pestana Brussels Schuman is seeking an experienced Front Office Manager to lead the Front Office team in Brussels, ensuring exceptional guest experiences from arrival to departure.

You will oversee daily operations, coach staff, handle guest feedback, and collaborate with other departments to maintain high service standards. English proficiency is essential; French or Dutch is a plus.

Qualifications

• Experience as Front Office Manager or similar leadership role in hospitality.
• Strong leadership and team management abilities.
• Excellent command of English; French or Dutch a plus.
• Good knowledge of Opera PMS and front desk procedures.
• Customer-focused, proactive and solution-oriented attitude.

Responsabilités

• Lead, coach, and motivate the Front Office team to deliver guest-focused service.
• Oversee Front Office operations and daily activities for smooth operations.
• Ensure warm welcome and seamless check-in/check-out for guests.
• Handle guest feedback, requests, and complaints professionally.
• Monitor service standards and implement improvements to maximise satisfaction.
• Manage room allocation, reservations coordination, and revenue-related activities.
• Ensure prompt handling of telephone, email, and guest inquiries.
• Train and develop team members to achieve excellence.
• Collaborate with other departments to maintain high-quality guest experiences.
• Ensure compliance with company procedures, policies, and brand standards.

Connaissances

Leadership

Team management

English fluency

Customer service focus

Communication skills

Problem solving

Outils

Opera PMS

Description du poste

Pestana Brussels Schuman is seeking an experienced Front Office Manager to lead the Front Office team in Brussels, ensuring exceptional guest experiences from arrival to departure.

You will oversee daily operations, coach staff, handle guest feedback, and collaborate with other departments to maintain high service standards. English proficiency is essential; French or Dutch is a plus.