Bilingual Help Desk Technician (EN/FR) - IT Support

Brayton Global; Brussel; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Brayton Global in Brussel is seeking a qualified IT Support Agent to respond to end-user requests by phone, email or chat. You diagnose hardware and software issues, perform initial incident assessment, and log all interactions in ServiceNow within SLA guidelines.

You will monitor incident progress, manage lifecycle, liaise with staff and tech teams, and keep documentation up to date. Fluency in English and French required; knowledge of Windows, Microsoft Office, and remote working tools is

Qualifications

• Fluency in English and French (min. B2).
• Proficient in Windows, Linux and macOS environments.
• Strong skills in Microsoft Office applications (Office 2019/M365).
• Experience with telework/web conferencing tools (VPN, Pulse Secure, Teams, Zoom, WebEx).
• Experience with ticketing systems (ServiceNow or similar).
• Excellent written and oral communication skills.

Responsabilités

• Respond to end-user requests by phone, email, or chat.
• Diagnose and resolve hardware and software issues.
• Record interactions in the ticketing system and monitor SLA.
• Manage incident lifecycle from initial contact to closure.
• Liaise with staff and technology department to resolve issues.

Connaissances

Bilingual English/French

Windows/Linux/macOS knowledge

Office 365 proficiency

Telework/Video tools

ServiceNow experience

Strong communication

Pressure resilience

Outils

ServiceNow

VPN

Pulse Secure

Web conferencing

Description du poste

Brayton Global in Brussel is seeking a qualified IT Support Agent to respond to end-user requests by phone, email or chat. You diagnose hardware and software issues, perform initial incident assessment, and log all interactions in ServiceNow within SLA guidelines.

You will monitor incident progress, manage lifecycle, liaise with staff and tech teams, and keep documentation up to date. Fluency in English and French required; knowledge of Windows, Microsoft Office, and remote working tools is