IT Support Specialist: Service Desk & Incident Expert

swordtechnologies; Brussel Hoofdstad; Sur place; EUR 35 000 - 52 000; Plein temps

Résumé du poste

swordtechnologies is seeking a capable IT service desk professional in Belgium to provide incident handling, analysis and user liaison. The role involves remote and on-site support, recording incident data, and contributing to knowledge base updates.

Ideal candidates have 3+ years in IT support, strong MS Office and Windows skills, and fluent English and French. ITIL v4 Foundation is required or will be completed within three months.

Qualifications

• 3+ years of relevant professional experience.
• Very good skills in all MS Office applications.
• Strong end-user computer support experience, especially Windows platforms.
• Good understanding of mobile devices platforms and core mobile apps.
• ITIL v4 Foundation certification (or plan to obtain within 3 months).
• Fluent in English and French (written and spoken).

Responsabilités

• Serve as service desk agent, incident agent and analyst; provide first and second-line support.
• Analyse incidents and liaise with users to maximise first call resolution.
• Record and track incident and problem information; document procedures and contribute to knowledge base.

Connaissances

MS Office

End user support

Problem solving

Bilingual EN/FR

Formation

ITIL v4 Foundation

Outils

Windows OS

Description du poste

swordtechnologies is seeking a capable IT service desk professional in Belgium to provide incident handling, analysis and user liaison. The role involves remote and on-site support, recording incident data, and contributing to knowledge base updates.

Ideal candidates have 3+ years in IT support, strong MS Office and Windows skills, and fluent English and French. ITIL v4 Foundation is required or will be completed within three months.