Onsite Trilingual Service Desk Engineer – IT Support

LA International; Tubeke; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

LA International is seeking a Service Desk Engineer/Operational Support for a long-term B2B contract. The role is onsite in Tubize, Belgium (4 days per week in Tubize, 1 day in Brussels) and requires tri-lingual communication in French, Dutch and English to support internal users.

You will provide first-line IT support, handle hardware repairs, log tickets, and ensure high quality customer service while following ITSM processes. Remote work is not indicated.

Qualifications

• Relevant/previous Service Desk experience is an asset.
• Interest in ITIL processes.
• Excellent communication skills and professionalism under pressure.
• Experience using Service Management tooling, ServiceNow is a plus.
• Strong knowledge of Windows OS in Intune managed & autopilot mode, Azure familiarity.

Responsabilités

• Provide first-line service desk support to internal customers, in-person or via ticketing system.
• Handle first-line hardware repairs and incident logging in the ticketing system.
• Maintain high levels of customer service and adhere to ITSM principles.
• Take ownership of user problems and act proactively to resolve issues.
• Log and track tickets; respond to inquiries and guide users on IT equipment usage.
• Escalate more complex calls to appropriate IT support.

Connaissances

Service Desk

ITIL

Customer service

Teamwork

English Dutch French

Outils

ServiceNow

Description du poste

LA International is seeking a Service Desk Engineer/Operational Support for a long-term B2B contract. The role is onsite in Tubize, Belgium (4 days per week in Tubize, 1 day in Brussels) and requires tri-lingual communication in French, Dutch and English to support internal users.

You will provide first-line IT support, handle hardware repairs, log tickets, and ensure high quality customer service while following ITSM processes. Remote work is not indicated.