Bilingual German & English Customer Care (Remote)

Qover

Brussel Hoofdstad

Hybrid

EUR 32,000 - 45,000

Full time

9 days ago

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Benefits offered by this job

Remote work

28 days off

WeWork Brussels space

Team events

Job summary

Qover in Brussels is seeking a Customer Care Frontline Officer to deliver exceptional support in German and English. You will be the friendly voice solving insurance questions and guiding customers through claims and service requests, while growing communication and operational skills.

Training is provided to ensure success and growth within a fast-paced insurtech environment. We welcome graduates with language/business backgrounds, offering a flexible hybrid arrangement with up to three remote

Qualifications

Native-like proficiency in German and English (written & spoken).
Young graduate with an MA or BA in languages, business or related.
Prior experience in customer support or handling customer calls is a plus.
Comfortable with computers and quick to learn new systems.
Able to multitask and prioritise effectively in a fast-paced setting.
A team player with a pragmatic, positive mindset for a startup.

Responsibilities

Handle customer inquiries via email and phone in German and English.
Listen, understand and summarise customer needs clearly.
Guide customers through procedures and help them with claims information.
Track and log requests, complaints and outstanding actions.
Translate insurance language into clear, customer-friendly explanations (training provided).
Support inbound sales conversions by providing helpful product insights.
Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates.