Bilingual Customer Care Specialist (Dutch/English) - Remote

Portage Ventures GP Inc.; Brussel; Hybride; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Flexible remote up to 3 days/week

28 days off per year

WeWork Brussels workspace

Résumé du poste

Qover is seeking a Customer Care Frontline Officer to deliver bilingual support in Dutch and English, guiding customers through insurance questions, claims and service requests. You’ll be the friendly voice, resolving issues while developing your communication and operational skills.

The role involves handling inquiries via email and phone, translating insurance language for customers, and assisting with administrative tasks. Training is provided to ensure success in a dynamic insurtech startup.

Qualifications

• Native-like proficiency in Dutch and English (written & spoken).
• Young graduate with a MA or BA in languages, business or related.
• Passion for excellent customer service.
• Experience in customer support or handling calls is a plus.
• Comfortable with computers and quick to learn new systems.
• Able to multitask and prioritise in a fast-paced setting.
• Team player with a pragmatic, positive can-do mindset for a startup.

Responsabilités

• Handle customer inquiries via email and phone in Dutch and English.
• Guide customers through procedures and help with claims information.
• Track and log requests, complaints and outstanding actions.
• Translate insurance language into clear, customer-friendly explanations (training provided).
• Support inbound sales conversions by providing product insights.
• Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates.

Connaissances

Dutch language proficiency

English language proficiency

Customer service

Communication skills

Teamwork

Formation

MA or BA in languages, business or related

Outils

CRM software

Description du poste

Qover is seeking a Customer Care Frontline Officer to deliver bilingual support in Dutch and English, guiding customers through insurance questions, claims and service requests. You’ll be the friendly voice, resolving issues while developing your communication and operational skills.

The role involves handling inquiries via email and phone, translating insurance language for customers, and assisting with administrative tasks. Training is provided to ensure success in a dynamic insurtech startup.