Bilingual Customer Care Pro (Dutch/English) – Flexible Hours

Qover; Brussel; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

Brussels WeWork space

Training provided

Résumé du poste

Qover in Brussels is seeking a Customer Care Frontline Officer to support customers in Dutch and English, handling inquiries via email and phone and guiding them through claims.

You will join a fast-growing insurtech with a flexible work setup offering up to three days remote per week, 28 days off (plus 8 extra days), and a collaborative culture. Training is provided to ensure success.

Qualifications

• Native-like proficiency in Dutch and English (both written & spoken).
• Recent graduate with an MA or BA in languages, business, or related.
• Passion for excellent customer service.
• Prior experience in customer support is a plus.

Responsabilités

• Handle customer inquiries via email and phone in Dutch and English
• Listen, understand and summarise customer needs clearly
• Guide customers through procedures and help them with claims information
• Track and log requests, complaints and outstanding actions
• Translate insurance language into clear, customer-friendly explanations (training provided)
• Support inbound sales conversions by providing helpful product insights
• Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates

Connaissances

Customer service

Communication

Multitasking

Tech-savvy

Formation

MA or BA in languages, business or related

Outils

CRM

Description du poste

Qover in Brussels is seeking a Customer Care Frontline Officer to support customers in Dutch and English, handling inquiries via email and phone and guiding them through claims.

You will join a fast-growing insurtech with a flexible work setup offering up to three days remote per week, 28 days off (plus 8 extra days), and a collaborative culture. Training is provided to ensure success.