Bilingual German & English Customer Care Associate

Qover; Brussel Hoofdstad; Hybride; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

28 days off

WeWork Brussels office

Team events

Inclusive culture

Résumé du poste

Qover in Brussels is seeking a Customer Care Frontline Officer to deliver exceptional support in German and English. You’ll be the friendly voice solving insurance questions, claims and service requests while growing your skills in communication, customer service and operations.

No prior insurance experience is needed; comprehensive training is provided. You’ll handle inquiries by email and phone, assist with administrative tasks, and contribute to a positive, startup-friendly team culture with

Qualifications

• Native-like proficiency in German and English (written & spoken)
• Recent graduate with a MA or BA degree in languages, business or related
• Interest in excellent customer service and ability to learn new systems

Responsabilités

• Handle customer inquiries via email and phone in German and English
• Listen, understand and summarise customer needs clearly
• Guide customers through procedures and help them with claims information
• Track and log requests, complaints and outstanding actions
• Translate insurance language into clear, customer-friendly explanations (training provided)
• Support inbound sales conversions by providing helpful product insights
• Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates

Connaissances

German language

English language

Customer service mindset

Formation

MA or BA degree in languages, business or related

Outils

CRM software

Description du poste

Qover in Brussels is seeking a Customer Care Frontline Officer to deliver exceptional support in German and English. You’ll be the friendly voice solving insurance questions, claims and service requests while growing your skills in communication, customer service and operations.

No prior insurance experience is needed; comprehensive training is provided. You’ll handle inquiries by email and phone, assist with administrative tasks, and contribute to a positive, startup-friendly team culture with