Bilingual Frontline Customer Care (Dutch/English)

Qover; Brussel; Hybride; EUR 32 000 - 42 000; Temps partiel

Avantages offerts par ce poste

Flexible work options

28 days off

WeWork Brussels workspace

Team events

Inclusive, collaborative culture

Résumé du poste

Qover is hiring a Customer Care Frontline Officer in Brussels. You will deliver exceptional support for customers in Dutch and English, helping with insurance questions, claims and service requests while growing your communication, customer service and operational skills.

The role offers training, a startup-friendly environment and potential for growth within a fast-growing insurtech in Europe.

Qualifications

• Full proficiency in English and Dutch (written and spoken).
• Comfortable with computers and quick to learn new systems.

Responsabilités

• Handle customer inquiries via email and phone in Dutch and English.
• Listen, understand and summarise customer needs clearly.
• Guide customers through procedures and help them with claims information.
• Track and log requests, complaints and outstanding actions.
• Translate insurance language into clear, customer-friendly explanations (training provided).
• Support inbound sales conversions by providing helpful product insights.
• Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates.

Connaissances

English & Dutch proficiency

Formation

MA or BA in languages, business or related

Description du poste

Qover is hiring a Customer Care Frontline Officer in Brussels. You will deliver exceptional support for customers in Dutch and English, helping with insurance questions, claims and service requests while growing your communication, customer service and operational skills.

The role offers training, a startup-friendly environment and potential for growth within a fast-growing insurtech in Europe.