Backfill Engineer for Dispatch Support

ITProposal; Brussel Hoofdstad; On-site; EUR 32,000 - 45,000; Full time

Job summary

ITProposal is seeking an experienced Backfill engineer for dispatch to support (FTE) based in Belgium to deliver hands-on IT support on site, perform break/fix services, and keep user devices functioning smoothly.

You will troubleshoot hardware, software, and networking issues, install and configure desktops, laptops, printers, and peripherals, and escalate complex problems when needed while maintaining strong customer service and adherence to SLA requirements.

Qualifications

• Experience in onsite IT support or desktop support.
• Strong hardware and software troubleshooting skills.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic networking knowledge (TCP/IP, LAN/WAN, Wi‑Fi).
• Excellent communication and problem-solving skills.
• Must be based in Belgium and available for on-call assignments.

Responsibilities

• Provide onsite IT support and break/fix services
• Troubleshoot hardware, software, and networking issues
• Install, configure, and replace desktops, laptops, printers, and peripherals
• Support end-user devices and operating systems
• Escalate complex technical issues when required
• Deliver excellent customer service while meeting SLA requirements

Skills

On-site IT support

Desktop support

Hardware troubleshooting

Software troubleshooting

Windows OS

Microsoft Office

Networking basics

Customer service

Communication skills

Job description

Backfill engineer for dispatch to support (FTE)

We are looking for an experienced IT Support Technician based in (location) to join our team on an on-call basis.

Key Responsibilities:

• Provide onsite IT support and break/fix services
• Troubleshoot hardware, software, and networking issues
• Install, configure, and replace desktops, laptops, printers, and peripherals
• Support end-user devices and operating systems
• Escalate complex technical issues when required
• Deliver excellent customer service while meeting SLA requirements

Requirements:

• Experience in onsite IT support or desktop support
• Strong hardware and software troubleshooting skills
• Knowledge of Windows operating systems and Microsoft Office
• Basic networking knowledge (TCP/IP, LAN/WAN, Wi-Fi)
• Excellent communication and problem-solving skills
• Must be based in Belgium
• Availability for on-call assignments