Aviation IT Service Desk Agent | Remote Options

Brussels Airlines; Machelen; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Travel discounts

Group insurance

Company medical plan

Meal & eco vouchers

Possibility to work from home

Profit sharing

Job summary

Brussels Airlines is seeking an IT Service Desk Agent for a temporary assignment to join our dedicated IT team. You’ll handle first-line IT incidents, document actions, and coordinate with second-line teams to keep operations running smoothly in a fast-paced aviation environment.

Ideal candidates have a Bachelor's degree in IT or equivalent, practical IT support experience, and comfort working with external partners. Fluent English, French and Dutch and willingness to work shifts are required.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• Practical first-line IT support background.
• Comfortable working with outsourced partners and third-party suppliers.
• Willing to work in shifts or outside regular hours.
• Aviation sector experience is a plus.
• Familiar with Windows, MS Office, standard applications, Microsoft services (AD, Exchange, Intune, SharePoint), networking basics, virtualization/VDI, mobile device support, and remote support tools.
• Knowledge of ITIL principles.
• Strong communication skills; fluent in English, French, and Dutch.
• Analytical, eager to learn, and customer-focused.
• Calm under pressure, adaptable, and team-oriented.
• Security-minded and attentive to documentation quality.

Responsibilities

• Analysing, documenting, resolving, and escalating incidents.
• Following up on open tickets and monitoring SLAs.
• Converting service requests into clear tasks for delivery teams.
• Communicating effectively with users and stakeholders.
• Supporting change management through planning and communication.
• Tracking hardware assets and ensuring compliance documentation.
• Maintaining and improving knowledge articles and procedures.

Skills

First-line support

ITIL knowledge

Communication

Team player

Education

IT degree or equivalent

Tools

Windows

MS Office

AD/Active Directory

Exchange

Intune

SharePoint

VDI

Job description

Brussels Airlines is seeking an IT Service Desk Agent for a temporary assignment to join our dedicated IT team. You’ll handle first-line IT incidents, document actions, and coordinate with second-line teams to keep operations running smoothly in a fast-paced aviation environment.

Ideal candidates have a Bachelor's degree in IT or equivalent, practical IT support experience, and comfort working with external partners. Fluent English, French and Dutch and willingness to work shifts are required.