Assistant Store Manager - Antwerp

Warrior Sports, Inc.; Antwerpen; Sur place; EUR 26 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Retail bonus

Development opportunities

Inclusive environment across Europe

Staff discount

Project involvement across Europe

Flexible uniform package

Flexible schedule

Résumé du poste

New Balance is seeking a store associate to engage, educate and entertain customers from the moment they walk through the door, supporting the Store Manager in day-to-day operations.

You will analyze store performance, lead training, manage scheduling, and uphold loss prevention, while delivering exceptional service and knowledge of NB technologies and seasonal products.

Qualifications

• Experience in retail, supervisory duties and coaching teams.
• Strong customer service skills and ability to analyze store performance.
• Familiarity with POS registers and retail operations.

Responsabilités

• Analyses store performance and adjusts for productivity.
• Delivers exceptional customer service and drives sales.
• Training team on products, NB technologies, and seasonal items.
• Coordinate rosters and scheduling; support loss prevention.
• Recruitment, induction, and development of store staff.
• Be a key holder on the shop floor and support retail duties.
• Handle inquiries and escalate customer complaints as needed.
• Understand store policies and procedures; follow the retail game changer.

Connaissances

Team Player

Supervisory experience

Lead and coach a team

Retail KPIs

Customer service

Retail passion

Desire to learn

Basic maths

POS systems

Effective communication

Flexible schedule

Outils

POS systems

Description du poste

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store.

MAJOR ACCOUNTABILITIES:

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understanding customer expectations and training your team to always reach or exceed their expectations
• Guides and provides training to all team members in relation to products, NB technologies and seasonal products
• Assists in co‑ordinating rotaand scheduling Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
• Supports the recruitment, induction, training, and development of the store team
• Key holder for the store andan active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
• Dealing with enquiries and an escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game changer
• Adhere to company’s policies and procedures
• Perform other duties that as required from the business or Store Manager

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven experience in a supervisory position
• Ability to lead and coach a team
• Knowledge of retail KPIs
• Previous experience in retail desirable
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package
• Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran. At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.