Analytical Key Account Specialist — Hybrid (Mechelen)

Tech Sales Jobs; Antwerpen; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Lunch vouchers

STI Bonus Plan

Laptop

Hospital Insurance fully paid by CHEP

Job summary

CHEP is seeking a Key Account Analyst in Mechelen to join the international team. You will collaborate with a Key Account manager on your portfolio, analyze data to identify risks and opportunities, and drive customer satisfaction through accurate administration and proactive service.

You will work hybrid, interacting with Sales, Finance and Operations, and help optimize processes and performance while maintaining data integrity and timely follow-ups.

Qualifications

• ,

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.
• Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts and delivering system training where needed.
• Collaborate cross-functionally with Sales, Finance, and Operations to ensure a seamless customer experience from order processing to issue resolution.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
• Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes.
• Play a key role in customer retention by proactively addressing issues and monitoring satisfaction metrics.
• Act as a customer advocate within the organization, ensuring needs are communicated and addressed with stakeholders.

Skills

Analytical mindset

Time management

Attention to detail

Team player

Customer focus

Excel

Power BI

SAP

Dutch fluency

English fluency

Tools

Excel

Power BI

SAP

Job description

CHEP is seeking a Key Account Analyst in Mechelen to join the international team. You will collaborate with a Key Account manager on your portfolio, analyze data to identify risks and opportunities, and drive customer satisfaction through accurate administration and proactive service.

You will work hybrid, interacting with Sales, Finance and Operations, and help optimize processes and performance while maintaining data integrity and timely follow-ups.