Key Account Analyst: Data-Driven Customer Success

NV CHEP Benelux SA; Mechelen; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Lunch vouchers

STI Bonus Plan

Laptop

Hospital Insurance

Ambulant plan

Group Insurance

Eco Vouchers

End Year premium

40-hour work week

Annual leave + ADV days

Job summary

CHEP Benelux SA in Mechelen, Belgium, seeks a Key Account Analyst to strengthen customer relationships and optimize pallet management. You will analyze data to identify risks, opportunities, and deviations, collaborating with Sales, Finance and Operations to ensure a seamless customer experience.

Fluency in Dutch and English is required; knowledge of SAP and Power BI is a plus. This hybrid role offers competitive benefits and work-life balance.

Qualifications

• Fluency in Dutch (C1+) and English (B2+) is required.
• Experience with Excel, Power BI and SAP is a plus.
• Strong analytical mindset and data-driven decision making.

Responsibilities

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.

Skills

Adaptability

Building Rapport

Commercial Sustainability

Continuous Process Improvement

Customer Experience

Customer Support

Data Storytelling

Empathy

Experimenting

Taking Ownership

Teamwork

Understand Customers

Tools

Power BI

SAP

Excel

Microsoft Office

Job description

CHEP Benelux SA in Mechelen, Belgium, seeks a Key Account Analyst to strengthen customer relationships and optimize pallet management. You will analyze data to identify risks, opportunities, and deviations, collaborating with Sales, Finance and Operations to ensure a seamless customer experience.

Fluency in Dutch and English is required; knowledge of SAP and Power BI is a plus. This hybrid role offers competitive benefits and work-life balance.