Business Change Consultant

ABAKUS IT-SOLUTIONS; Namen; Ibrido; EUR 70.000 - 90.000; Part-time

Descrizione del lavoro

Public Organisation in Namur is running a digital transformation programme to digitalise its business processes. The programme significantly changes processes, business rules and tools.

The role provides on-site and hybrid support to ensure buy-in, monitors the change management approach, gathers challenges from business teams and helps them adopt the new ways of working and tools, while coordinating with the programme team and stakeholders.

Competenze

• Executive programme completed at a recognised management school.
• Hands-on, on-site experience with tangible results.
• Experience in change management handling user resistance during large-scale digital transformation.
• Good understanding of how people go through change.
• Familiarity with project management approaches and tools.

Mansioni

• Monitor and operationalise the change management approach defined with the programme team.
• Gather the transformation challenges from business teams and relay them to the programme team.
• Work with the change management team (2 people), the programme team (programme manager, analysts, technical teams) and key business contacts (PMO, business managers, sponsor).
• Ensure that operational teams understand the challenges and adopt the new ways of working and the new tools.
• Help refine communication plans for internal and external stakeholders, in line with programme constraints.
• Build trust with key contacts in the business teams.
• Use and co-build the tools that support the transition from AS-IS to TO-BE, with a focus on the human aspects.
• Report to the lead change manager.

Conoscenze

Agile

Lean Six Sigma

Stakeholder Management

Communication

Coaching and Training

Influence and Persuasion

Positive Leadership

French (C2)

Formazione

Executive programme completed at a recognised management school

Descrizione del lavoro

For a public organisation is running a digital transformation programme to digitalise its business processes. The programme significantly changes processes, business rules and tools.

Support for business teams is needed from the start, to encourage buy-in to the transformation.

Responsibilities

• Monitor and operationalise the change management approach defined with the programme team.
• Gather the transformation challenges from business teams and relay them to the programme team.
• Work with the change management team (2 people), the programme team (programme manager, analysts, technical teams) and key business contacts (PMO, business managers, sponsor).
• Ensure that operational teams understand the challenges and adopt the new ways of working and the new tools.
• Help refine communication plans for internal and external stakeholders, in line with programme constraints.
• Build trust with key contacts in the business teams.
• Use and co-build the tools that support the transition from AS-IS to TO-BE, with a focus on the human aspects.
• Report to the lead change manager.

Profile

Education and experience

• Executive programme completed at a recognised management school (for example Vlerick, Solvay Business School, IMD or INSEAD) - confirmed level.
• Hands-on, on-site experience with demonstrated, tangible results.
• Experience in change management and in handling user resistance within a large-scale digital transformation, ideally in public administration.
• Good understanding of how people go through change.
• Familiarity with project management approaches and tools, and with project phases.

Technical skills

Required (Senior level)

• Agile
• Lean Six Sigma
• Stakeholder Management
• Communication
• Coaching and training
• Influence and persuasion techniques
• Positive leadership and techniques to mobilise individuals and teams

Nice to have

• PROSCI certification
• Active listening, empathy and ability to drive change.
• Ability to rally people around a common goal and to guide teams without hierarchical authority.
• Structure, rigour, autonomy and organisational skills.
• Assertiveness and diplomacy, with the ability to adapt the message to different audiences.
• Results orientation, initiative and a solution-focused mindset.
• Team spirit, resilience and perseverance.
• Analytical skills and decision-making.
• Ability to step back in complex situations.
• Ability to build credibility quickly within the organisation.

Languages

• French: C2 level (required)

Location and conditions

• Location: Namur, hybrid.
• On-site presence: at least 60% of the time, more if needed.
• Workload: part-time at the start (3 to 4 days per week) for approximately the first 3 months, then a gradual ramp-up to 5 days per week. Terms to be discussed.