Account Manager ICT

Orange; Brussel Hoofdstad; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Company car or mobility budget

Homeworking and net allowance

Performance bonus

Meal vouchers

Job summary

Orange Belgium seeks an Account Manager ICT to drive growth across Belgium, focusing on Flemish Brabant and Limburg. You will nurture existing client relationships and pursue new opportunities by presenting ICT solutions to decision-makers, aiming to weave Orange ICT into budgets and digital transformation plans.

You will collaborate with Pre-Sales to craft proposals, manage commercial strategies, and coordinate follow-ups to close deals, while ensuring client satisfaction and achievement of

Qualifications

• Bachelor's degree or equivalent through experience.
• Several years of sales experience with prospecting and customer acquisition.
• Proven sales experience and training in challenger sales or equivalent methodology.
• Strong business acumen and ability to address customer needs.
• Knowledge of ICT market and certifications (UCC, IT networking, IT security).
• Entrepreneurial mindset with ability to deliver results and manage time effectively.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Very good command of Dutch and French; English desirable.

Responsibilities

• Manage and grow a portfolio of existing customers by understanding their needs, increasing sales through cross- and up-selling, ensuring satisfaction, and acquiring new clients by presenting tailored ICT solutions.
• Determine a commercial approach and translate that into an account plan; establish high-level relationships at all necessary levels and manage them.
• Collaborate with Pre-Sales/Solution Architects to develop proposals; negotiate contract terms and coordinate follow-up to close the sales.
• Coordinate the internal follow-up of the signed account offers.
• Collaborate with internal departments to fulfill client needs.
• Ensure close follow-up when customers face problems (technical, billing, etc.).
• Implement corrective actions to meet yearly personal sales targets.
• Take all necessary commercial actions to increase customer satisfaction per OBE strategy.

Skills

Sales experience

Account management

Challenger sales

Cross-selling & up-selling

Dutch/French language

English desirable

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Account Manager ICT

In this role, you will be a key driver of growth for our Belgian Medium and Corporate markets by increasing both revenue and market share. You will be responsible for managing and nurturing existing client relationships within medium-sized corporate segments, leveraging cross-selling and up-selling strategies to maximize value.

Additionally, you will actively identify and pursue new business opportunities by presenting Orange’s innovative ICT products and services to prospective clients. Your success will depend on your ability to engage and influence decision-makers at all levels within organizations, convincing them to prioritize Orange ICT in their budgets and supporting their digital transformation initiatives.

This is a dynamic role for a proactive sales professional passionate about technology and client success!

(You will be responsible for serving all of Belgium, with a focus on Flemish Brabant and Limburg.)

Your Responsibilities:

• Manage and grow a portfolio of existing customers by understanding their needs, increasing sales through cross- and up-selling, ensuring satisfaction, and acquiring new clients by presenting tailored ICT solutions.
• Determine a commercial approach and translate that into an account plan that describes the commercial strategy and execute it. Establish necessary high-level relationships with prospect or customer at all necessary levels, and continuously manage these.
• In collaboration with the team of Pre-Sales/Solution Architects work out proposals responding to the customer’s needs. Negotiate contract terms with clients.Coordinate internal & external follow-up to close the sales.
• Coordinate the internal follow-up of the signed account offers.
• Collaborate with internal departments to facilitate client need fulfilment.
• Ensure close follow-up in case customers experience problems (technical, billing, etc).
• Implement corrective actions as necessary to meet yearly personal sales targets.
• Take all necessary commercial actions to increase customer satisfaction, in line with OBE strategy.

Requirements:

• Minimum graduate degree or equivalent through experience.
• Several years of experience in a sales-oriented role with a strong focus on prospecting and customer acquisition.
• Proven sales experience and training, particularly in challenger sales or an equivalent methodology.
• Solid business acumen with the ability to understand and address customer needs.
• Knowledge of the ICT market and relevant ICT certifications (UCC, IT networking, IT security) is a strong asset.
• Entrepreneurial mindset with a proven ability to deliver results and effective time management skills.
• Proficiency in MS Office suite (Word, Excel, PowerPoint).
• Very good command of Dutch and French, English is also desirable.

Our offer:

You will develop your full potential by working with highly skilled and passionate colleagues and through continuous training.

Our organization prides itself on a diverse range of products and solutions, and as a large international company, we provide numerous opportunities for career growth and advancement.

Moreover, you can count on a highly competitive and versatile compensation package, including a market-competitive salary, a company car or legal mobility budget, homeworking and net allowance, performance bonus, and meal vouchers. Additionally, we offer a comprehensive benefits package.