2nd Line Service Engineer

XSYS Global; West-Vlaanderen; On-site; EUR 45,000 - 65,000; Full time

Job summary

XSYS Global is seeking an experienced 2nd Line Service Engineer - PrePress to join its R&D organization in Ypres, Belgium. This role focuses on providing expert technical support for printing plate processing equipment, both remotely and on customer sites, with substantial travel across the EMEA region.

You will guide first line teams, document field activities, and contribute to the self-service knowledge base.

Qualifications

• Fluent in English; Dutch knowledge is an advantage.
• Experienced in supporting equipment remotely or on customer site.
• Able to work independently and in a team, with hands-on mentality.
• Good communication with other functions and strong motivation.

Responsibilities

• Provide technical support for printing plate processing equipment remotely or on site.
• Travel ~60-70% to customer sites.
• Respond to first line support or end user queries via ticketing or other channels.
• Guide First Line support and end users through steps or escalate as needed.
• Document visits and suggest improvements to design or production.
• Develop technical material and tutorials for self-service support database.
• Collaborate with production, R&D, and other functions in the factory.
• Provide technical trainings to First Line, distributors, and customers.
• Support development of remote capabilities with R&D.

Skills

Fluent in English

Willing to travel in EMEA

Independent worker

Team communication

Education

Electrical engineering / Mechatronics technician

Tools

CRM / ticketing systems

OBS Studio

Power Director

CAD / PLC programming

MS Office

Job description

At XSYS PrePress, we are looking for an experienced 2nd Line Service Engineer - PrePress to join our R&D organization in Ypres, Belgium.

Your Responsibilities

• You provide technical support for printing plate processing equipment by either remote or on site support.
• Expected travel ~ 60-70%.
• You respond to first line support or end user software or hardware queries via ticketing system or other communication channels.
• You guide First Line support technicians and/or end user through the required steps to resolve the matter or elevate it to third line support as and whenever necessary
• You document the technical visits and highlight possible improvements towards design or production
• You update and develop technical material, such as written procedures (technical documentation) or tutorial movies for the self-service support database
• You closely cooperate with all functions in the factory, i.e. production, R&D, Business Office support, purchasing, etc.
• You provide technical trainings to the First Line Service / distributor technicians / customers
• You actively support the further development of remote capabilities with R&D

Your Profile

• You are an educated technician in the field of electrical engineering, mechatronics or a comparable education
• You are experienced in supporting equipment, either remotely or at the customer site
• You are able to work independently, self-dependent in the team
• You are fluent in English, knowledge of Dutch and other languages is an advantage
• You are willing to travel frequently in EMEA with rare intercontinental travel
• You are highly motivated, have a hands-on mentality and communicate well with other functions
• You have experience in using standard PC software (MS Office), knowledge of CRM/ticketing systems, OBS Studio & Power Director is beneficial as well as CAD / PLC programming

What We Offer

• You will be given the opportunity to further develop your experience in a challenging and inspiring environment
• Opportunities for professional development and career growth.
• A competitive salary package with a wide range of fringe benefits