Application Support Engineer

Sopra Steria; Beerse; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Company car or mobility budget

Competitive salary

Indefinite contract

Insurance coverage

Meal vouchers

Eco-cheques

Sopra Steria Academy

Zusammenfassung

Sopra Steria is seeking an Application Support Engineer to resolve on-site issues for production and laboratory systems in Geel and Beerse. You combine business acumen with IT expertise to provide rapid solutions.

You will deliver 2nd and 3rd line support, work within ITIL and GxP guidelines, and participate in a 24/7 standby rotation, collaborating with vendors and internal teams.

Qualifikationen

• Associate degree in IT or equivalent.
• 2–3 years of IT Support / Application Support experience.
• Broad IT skills and quick learner.
• Ability to explain complex ideas to non-technical people.
• Good understanding of information systems.

Aufgaben

• Provide on-site IT support for production and laboratory systems at Geel and Beerse.
• Troubleshoot hardware and network issues.
• Support and implement label printers, scales, and analytical equipment with external vendors.
• Deliver 2nd and 3rd line application and end-user support.
• Work with ITIL and GxP guidelines.
• Participate in a 24/7 standby rotation.

Kenntnisse

IT Support

Application Support

Customer experience

Communication

Teamwork

Independence

Ausbildung

Associate degree in IT or equivalent

Tools

Server management

Jobbeschreibung

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rank
as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

Job Description

As an Application Support Engineer, you are responsible for resolving application and system issues that occur at the customer site. You respond quickly when technical problems arise unexpectedly and require immediate resolution. In doing so, you combine your business skills with your technical IT knowledge.

Additionally, you will:

• Provide on-site IT support for production and laboratory systems at both the Geel and Beerse sites
• Troubleshoot hardware and network issues
• Support and implement label printers, scales, and analytical equipment in collaboration with external vendors
• Deliver 2nd and 3rd line application and end-user support
• Work in accordance with GxP guidelines and ITIL principles
• Contribute to building and maintaining a knowledge base to ensure long-term knowledge sharing and support
• Play a proactive role in optimizing processes and ensuring compliance requirements
• Participate in a 24/7 standby rotation schedule

Qualifications

We are looking for passionate colleagues who are eager to push boundaries in the field of digital transformation and technology consulting. At Sopra Steria, you will have the opportunity to work on impactful projects and develop your skills in a constructive team environment. Do you enjoy a challenge and recognize yourself in (most of) these criteria? Then we are already looking forward to your application.

You have knowledge and experience in the following:

• You have an associate degree in IT or equivalent through experience
• You have 2–3 years of experience in IT Support / Application Support
• You have broad (all-round) IT skills and you learn new applications quickly
• You can explain complex ideas to people with limited technical knowledge
• You have a good understanding of information systems within an organization
• You have strong analytical skills and learn quickly
• You have a passion for customer experience
• You can work independently as well as in a team
• Experience with custom-made applications is a plus
• Knowledge of server management is a plus
• Fluent in Dutch, English, and basic knowledge of French

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.
You will specifically be part of a team of 4 on-site support engineer and you will be working alongside our managed staffing team and a central backup engineer. Planning is managed collaboratively within the team. Stand-by coverage outside office hours is ensured through an established escalation flow. You will serve as the local point of contact for users, with escalation paths to central IT when needed.

Additional Information

This is what you’ll get from us

Doing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard.

We offer a generous employee benefits package that includes:

• A company car or mobility budget
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Ready to take the next step?

We’re here to support you all the way and we are looking forward to your application!

______

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.