Youth Hub Reception & Community Support Officer

Youth Projects Ltd; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free coffee at the office

Salary packaging benefits

Tax-free meals & entertainment

Job summary

Youth Projects Ltd in Melbourne’s west is seeking a friendly, organised Customer Service Officer to join our Employment & Training team. You’ll be the first point of contact, creating a welcoming front-of-house experience and connecting visitors with the right support.

This role blends customer service and administration, managing reception, bookings and records, while helping the team keep hubs running smoothly.

Qualifications

• Experience in customer service, administration or a similar people-facing role.
• Certificate III in Community Services, Employment Services or related study.
• Strong communication and interpersonal skills.
• Great organisation and time management.
• Confidence working with people from different backgrounds and lived experiences.
• Ability to work independently while still being a great team player.

Responsibilities

• Create a warm, welcoming front-of-house experience for visitors and staff.
• Assist young people, visitors and stakeholders with enquiries and connect them with the right person.
• Manage reception, phone calls, appointments and meeting room bookings.
• Support the team with everyday administration and accurate record keeping.
• Keep site supplies and visitor processes on track; contribute to hub operations.

Skills

Customer service

Administration

Communication

Organisation

Time management

Diversity & inclusion

Team player

Education

Certificate III in Community Services or related study

Job description

Youth Projects Ltd in Melbourne’s west is seeking a friendly, organised Customer Service Officer to join our Employment & Training team. You’ll be the first point of contact, creating a welcoming front-of-house experience and connecting visitors with the right support.

This role blends customer service and administration, managing reception, bookings and records, while helping the team keep hubs running smoothly.