Front Desk & Admin Specialist — Housing Support & Projects

Community Housing Limited; Melbourne; Vor Ort; AUD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Great salary + Super + SalaryPackaging

One day off a year as 'You Day'

Flexible work arrangements

Zusammenfassung

Community Housing Limited in Melbourne is seeking a Customer Service and Team Administration Officer to provide welcoming front desk support and accurate office assistance across CHL and partner agencies.

You will coordinate contractor workflows, process invoices, support projects, and ensure compliance with CHL safety policies. If you value service excellence, empathy and teamwork, join CHL to help create affordable housing outcomes for Australians.

Qualifikationen

• At least two years' experience in a fast-paced customer service environment.
• A confident, respectful and customer-focused approach, with the ability to remain calm and positive in challenging situations.
• Strong administration skills and the ability to use technology and software applications effectively.
• The ability to gather information, ask the right questions and connect customers with appropriate services.
• A collaborative and adaptable working style, with a willingness to share information and support changing team priorities.
• Knowledge and understanding of the experiences of people facing social disadvantage.
• A genuine commitment to every person's right to quality housing and a sense of belonging.
• The ability to obtain satisfactory Police and Working with Children checks.

Aufgaben

• Provide a welcoming, professional front desk service and accurate general office and reception support.
• Manage and respond to customer enquiries, working with colleagues across CHL to provide timely assistance.
• Maintain a working knowledge of support services available through CHL and partner agencies.
• Distribute work orders to relevant contractors, follow up progress, and maintain contractor information in the property management database.
• Process and monitor invoices and purchase orders accurately.
• Contribute to projects and provide practical support to the wider team and organisation as required.
• Complete all work in line with relevant work health and safety requirements and CHL policies and procedures.

Kenntnisse

Customer service

Administration

Communication

Problem solving

Jobbeschreibung

Community Housing Limited in Melbourne is seeking a Customer Service and Team Administration Officer to provide welcoming front desk support and accurate office assistance across CHL and partner agencies.

You will coordinate contractor workflows, process invoices, support projects, and ensure compliance with CHL safety policies. If you value service excellence, empathy and teamwork, join CHL to help create affordable housing outcomes for Australians.