Program Support Officer - Community Hubs

Meli; Geelong; On-site; AUD 72,000 - 88,000; Part time

Benefits offered by this job

Salary packaging

Flexible work

Career growth

Employee wellbeing

Paid parental leave

Diversity and inclusion

Job summary

Meli is seeking a Program Support Officer to bring its Community Hubs to life across Poa Banyul and Yirrama, creating inclusive spaces that invite people to connect and access services.

You will coordinate bookings, manage spaces and facilities, foster strong relationships with hirers and partners, and provide reliable operational support to ensure events run smoothly and hubs stay welcoming.

Qualifications

• Relevant qualification in administration or similar discipline.
• Strong coordination and organisational skills as it relates to community hub facilitation.
• Strong engagement, communication, and conflict resolution skills across a diverse range of stakeholders.

Responsibilities

• Create a welcoming and inclusive experience for hub visitors and community members.
• Coordinate bookings, spaces and facilities so community activities run smoothly.
• Build positive relationships with hirers, suppliers and internal and external partners.
• Strengthen hub participation through accurate information, engaging promotions and reliable operational support.

Skills

Administration coordination

Customer service

Stakeholder engagement

Conflict resolution

Education

Administration qualification or similar

Job description

Program Support Officer - Community Hubs

A welcoming community space can help people feel connected, informed and supported. As Program Support Officer, you’ll help bring Meli’s Community Hubs to life, creating positive experiences for everyone who walks through the door.

Based across Poa Banyul and Yirrama Community Hubs, you’ll help create inclusive, accessible spaces where community members can connect, participate and find the services and information they need. Through thoughtful coordination, warm customer service and practical operational support, you’ll ensure the hubs remain welcoming, organised and ready for community activities, programs and events. Working alongside colleagues, hirers, suppliers and community partners, you’ll contribute to Meli’s purpose of supporting people and strengthening communities.

As a Program Support Officer, you will:

• Create a welcoming and inclusive experience for hub visitors and community members.
• Coordinate bookings, spaces and facilities so community activities run smoothly.
• Build positive relationships with hirers, suppliers and internal and external partners.
• Strengthen hub participation through accurate information, engaging promotions and reliable operational support.

We have several ongoing opportunities available, with a range of roster options:

• 0.4FTE | Monday and Tuesday
• 0.4FTE | Thursday and Friday
• 0.8FTE | Monday, Tuesday, Thursday and Friday
• 0.6FTE | Monday to Wednesday
• 0.6FTE | Wednesday to Friday

Applicants are encouraged to consider the roster option that best suits their availability.

Position Details

• $80,186 (pro-rata) p/a + Super + Salary Packaging

What We’re Looking For

• Relevant qualification in administration or similar discipline
• Strong coordination and organisational skills as it relates to community hub facilitation.
• Strong engagement, communication, and conflict resolution skills across a diverse range of stakeholders

Why Work with Us?

• Supportive Culture:Joina values-driven organization that fosters collaboration and innovation.
• Career Growth:Accessongoing Learning & Development opportunities and clear pathways forprogression.
• Financial Benefits:Enjoysalary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance:Benefitfrom flexible ways of working.
• Employee Wellbeing:Participatein employee-led Inclusion Working Groups, access confidential counselling viaour Employee Assistance Program, and enjoy paid parental leave above thegovernment scheme.
• Diversity and Inclusion:Bepart of a team that celebrates diversity and actively supports individuals fromall walks of life.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phonecall and a panel interview. If you require adjustments to the recruitmentprocess, please email us at ***********@meli.org.au to discusshow we can best support you.

For more information about the position please contact JacquelinePrice, Team Leader Community Hubs on 03 5226 8***