Customer Service Officer

Youth Projects Ltd; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Free coffee at the office

Salary packaging benefits

Tax-free meals & entertainment

Job summary

Youth Projects Ltd in Melbourne’s west is seeking a friendly, organised Customer Service Officer to join our Employment & Training team. You’ll be the first point of contact, creating a welcoming front-of-house experience and connecting visitors with the right support.

This role blends customer service and administration, managing reception, bookings and records, while helping the team keep hubs running smoothly.

Qualifications

• Experience in customer service, administration or a similar people-facing role.
• Certificate III in Community Services, Employment Services or related study.
• Strong communication and interpersonal skills.
• Great organisation and time management.
• Confidence working with people from different backgrounds and lived experiences.
• Ability to work independently while still being a great team player.

Responsibilities

• Create a warm, welcoming front-of-house experience for visitors and staff.
• Assist young people, visitors and stakeholders with enquiries and connect them with the right person.
• Manage reception, phone calls, appointments and meeting room bookings.
• Support the team with everyday administration and accurate record keeping.
• Keep site supplies and visitor processes on track; contribute to hub operations.

Skills

Customer service

Administration

Communication

Organisation

Time management

Diversity & inclusion

Team player

Education

Certificate III in Community Services or related study

Job description

Description

Bring your positive energy and problem solving skills to a role that keeps our hubs welcoming, organised and running smoothly.

We’re looking for a friendly, organised and people-focused Customer Service Officer to join our Employment & Training team in Melbourne’s west.

As the first point of contact at one of our Youth Projects hubs, you’ll play a big part in creating a space where young people, visitors and staff feel welcome from the moment they walk through the door.

It’s part customer service, part administration and part keeping-the-place-running-smoothly. You might be helping someone find the right support, organising appointments, answering enquiries or making sure the team has what they need to get on with the day.

Most importantly, you’ll help us deliver high impact support with no judgement. Full stop.

What you’ll be doing

• Creating a warm, welcoming and inclusive front-of-house experience
• Helping young people, visitors and stakeholders with enquiries and connecting them with the right person
• Managing reception, phone calls, appointments and meeting room bookings
• Supporting the team with everyday administration and accurate record keeping
• Keeping site supplies, visitor processes and general hub operations on track
• Pitching in, solving problems and helping make the experience better for everyone who uses our services

What we’re looking for

You’re someone who genuinely enjoys helping people and can bring calm, organisation and good energy to a busy environment.

You’ll also bring:

• Experience in customer service, administration or a similar people-facing role
• A Certificate III in Community Services, Employment Services or related study
• Strong communication and interpersonal skills
• Great organisation and time management
• Confidence working with people from different backgrounds and lived experiences
• The ability to work independently while still being a great team player

You’ll also need full Australian working rights and be willing to maintain a current Working with Children Check and National Police Check

A bit about us

We are an independent, registered charity providing frontline support to at-risk individuals across Melbourne to open pathways out of poverty and homelessness, breaking the cycle of disadvantage. Our work is focused on respect, client-centred care and harm prevention. Through our holistic model of care, we support people to live longer, healthier lives with meaningful employment and a stronger sense of belonging, safety and security.

Why should you work with us?

At Youth Projects we are very lucky to have a highly passionate and big energy team. We love what we do and we have fun doing it, all the while keeping things professional!

We are dedicated to providing a flexible environment to help you get on top of your work-life balance and we prioritise personal development every step of the way by providing regular training and internal development opportunities.

Most importantly, every day you get to see the way your work impacts real people in your community. But wait, there’s more!

• Free & locally roasted coffee at the office, every day
• Generous salary packaging benefits to boost your take-home pay
• PLUS additional tax-free salary packaging on meals & entertainment expenses
• Flexible work environment & flexibility to take extra unpaid leave for travel while working
• 17.5% Annual Leave Loading to help you live your best life on your holidays
• Employee wellbeing initiatives like the Employee Assistance Program
• Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra five personal leave days

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Recruitment for this position will be undertaken as applications are received, and only shortlisted applicants will be contacted.

Please note that it is a requirement of all Youth Projects positions that the successful applicant holds a valid Working with Children Check and National Police Check.

Our commitment to diversity, inclusion and belonging:

At Youth Projects, we value the unique experiences, perspectives and contributions that a diverse workforce brings. We are committed to creating a safe, inclusive and welcoming workplace for all and actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all genders, sexualities and identities, including members of the LGBTIQA+ community.

Safety screening:

Youth Projects is committed to being a child-safe organisation, providing an environment where children who come into contact with the organisation feel safe. Youth Projects has zero tolerance for child abuse and is committed to the safety and wellbeing of all children and young people.

Company Overview

We are an independent, registered charity which provides front line support to young people and individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues. We also help those looking to re-engage with learning and employment. We recognise the complex and varying needs of the people we work with and go above and beyond, 365 days a year, to provide pathways out of poverty. We are not only changing lives, but saving lives. Comprised of a highly skilled multi-disciplinary team, we have the ability to provide a complete wrap around, judgement free service with a strong focus on respect, client-centred care and harm prevention. The impact we seek enables each person to lead longer lives, have improved health, meaningful employment and a greater sense of belonging, safety and security through a holistic model of care.