World‑Class Service & Warranty Specialist

Penske Australia; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work

Onsite parking

Training & development

Safety training

Competitive pay

Referral program

Employee assistance program

Parental leave

Penske perks

Job summary

Penske Australia in Wacol, Brisbane, is seeking a Service/Warranty Advisor for a maternity leave cover from December 2026 to September 2027. You will coordinate service bookings, warranties and liaison between workshop, field service teams and customers to ensure seamless service delivery.

Join a global leader in heavy vehicle and power systems; bring strong communication, administration and customer service skills to a busy, hands-on environment with ongoing training and development

Qualifications

• Previous experience in a Service Advisor or similar customer-facing technical role.
• Strong administrative and organisational skills with attention to detail.
• Proficient with Microsoft Office and comfortable learning new systems.
• Excellent communicator, customer-focused and a team player.

Responsibilities

• Provide first-class customer support at the service counter and over the phone.
• Manage service bookings, job opening/closing, and invoicing in line with company standards.
• Keep customers updated on repair progress, costs, and completion times.
• Prepare and process warranty claims accurately and efficiently.
• Maximise service sales by identifying additional products and maintenance opportunities.
• Liaise with technicians, service supervisors, and parts interpreters to ensure smooth workflow.
• Contribute to a safe, collaborative, and customer-focused team environment.

Skills

Customer service

Administrative skills

MS Office

Communication

Tools

MTU

Detroit Diesel

Allison products

Job description

Penske Australia in Wacol, Brisbane, is seeking a Service/Warranty Advisor for a maternity leave cover from December 2026 to September 2027. You will coordinate service bookings, warranties and liaison between workshop, field service teams and customers to ensure seamless service delivery.

Join a global leader in heavy vehicle and power systems; bring strong communication, administration and customer service skills to a busy, hands-on environment with ongoing training and development