Service Admin & Invoicing Specialist

Penske Australia; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Penske Australia is seeking a Service Administrator at our Wacol Branch to provide central back-end administration for internal and external customers. You will work with multiple teams to deliver exceptional service and support, with growth opportunities in a collaborative environment.

The role requires a couple of years of admin experience and a positive, proactive approach aligned with Penske values. Onsite work in Brisbane area with excellent benefits.

Qualifications

• 2–3 years of administrative experience.
• Some experience in a customer service environment.
• Understanding of basic parts warehousing would be ideal, but can be taught.
• Excellent phone manner and strong email etiquette; ability to communicate positively with clients and colleagues.
• Alignment with Penske values: Ownership, Passion, Teamwork, Integrity and Care.

Responsibilities

• Ensure work in progress is minimised by providing timely administrative support.
• Invoice completed jobs and provide invoicing documents to clients, warranty and other stakeholders.
• Address queries and complaints to maintain good customer service.
• Assist in processing recoverable labour into repair orders and Kronos.
• Raise, maintain and receipt purchase orders and local purchasing for the branch.
• Attend to front desk and phone enquiries, directing or relaying information as needed.
• Attend meetings and contribute to continuous process improvement.

Skills

Administrative experience

Customer service

Phone etiquette

Email etiquette

Tools

Kronos

Job description

Penske Australia is seeking a Service Administrator at our Wacol Branch to provide central back-end administration for internal and external customers. You will work with multiple teams to deliver exceptional service and support, with growth opportunities in a collaborative environment.

The role requires a couple of years of admin experience and a positive, proactive approach aligned with Penske values. Onsite work in Brisbane area with excellent benefits.