Service Admin & Invoicing Specialist

Penske Transportation Group; Brisbane; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Flexible work arrangements

Onsite parking

Accredited Training & Development

Safety training programs

Competitive remuneration

Reward and recognition programs

Employee referral program

Employee assistance program

Family friendly benefits including Par

Penske Perks discounts

Job summary

Penske Transportation Group is seeking a Service Administrator at our Wacol Branch in Brisbane, Australia. You will handle back-end administration for customers, coordinating with teams to deliver prompt service and satisfaction.

The ideal candidate has 2–3 years of admin experience, strong computer and communication skills, and a willingness to learn within a supportive, values-driven environment. The role offers ongoing training and career growth.

Qualifications

• 2–3 years of administrative experience with great computer skills.
• Some experience within a customer service environment.
• Understanding of basic parts warehousing principles would be ideal, but we can teach the right person.
• Great phone manner, strong email etiquette and the ability to communicate positively with clients and fellow employees.
• Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.

Responsibilities

• Ensure work in progress is reduced to minimum levels by providing timely administrative support.
• Invoice completed jobs, providing invoicing documents to clients, warranty and other stakeholders.
• Action and rectify queries and complaints to maintain good customer service.
• Assist in processing recoverable labour into repair orders and Kronos.
• Raise, maintain and receipt purchase orders and general local purchasing for the branch.
• Attend to front desk and phone enquiries as required, redirecting where appropriate, or obtaining information and relaying to the right person.
• Attend meetings and contribute to continual process improvement.

Skills

Admin experience

Customer service

Computer skills

Phone etiquette

Email etiquette

Positive communication

Tools

Kronos

Job description

Penske Transportation Group is seeking a Service Administrator at our Wacol Branch in Brisbane, Australia. You will handle back-end administration for customers, coordinating with teams to deliver prompt service and satisfaction.

The ideal candidate has 2–3 years of admin experience, strong computer and communication skills, and a willingness to learn within a supportive, values-driven environment. The role offers ongoing training and career growth.