Service Administrator

Penske Australia; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Penske Australia is seeking a Service Administrator at our Wacol Branch to provide central back-end administration for internal and external customers. You will work with multiple teams to deliver exceptional service and support, with growth opportunities in a collaborative environment.

The role requires a couple of years of admin experience and a positive, proactive approach aligned with Penske values. Onsite work in Brisbane area with excellent benefits.

Qualifications

• 2–3 years of administrative experience.
• Some experience in a customer service environment.
• Understanding of basic parts warehousing would be ideal, but can be taught.
• Excellent phone manner and strong email etiquette; ability to communicate positively with clients and colleagues.
• Alignment with Penske values: Ownership, Passion, Teamwork, Integrity and Care.

Responsibilities

• Ensure work in progress is minimised by providing timely administrative support.
• Invoice completed jobs and provide invoicing documents to clients, warranty and other stakeholders.
• Address queries and complaints to maintain good customer service.
• Assist in processing recoverable labour into repair orders and Kronos.
• Raise, maintain and receipt purchase orders and local purchasing for the branch.
• Attend to front desk and phone enquiries, directing or relaying information as needed.
• Attend meetings and contribute to continuous process improvement.

Skills

Administrative experience

Customer service

Phone etiquette

Email etiquette

Tools

Kronos

Job description

Due to a recent promotion, we're looking for a Service Administrator in our Wacol Branch.

As a Service Administrator you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. This is an excellent opportunity for someone with a couple of years of admin experience who wants to learn, grow, and develop with a fantastic company.

In this role you will:

• Ensure that work in progress is reduced to minimum levels by providing timely administrative support.
• Invoice completed jobs, providing invoicing documents to clients, warranty and other stakeholders.
• Action and rectify queries and complaints to maintain good customer service.
• Assist in processing recoverable labour into repair orders and Kronos.
• Raise, maintain and receipt purchase orders and general local purchasing for the branch.
• Attend to front desk and phone enquiries as required, redirecting where appropriate, or obtaining information and relaying to the right person.
• Attend meetings and contribute to continual process improvement.

About you:

• Have a 2 to 3 years of administrative experience with great computer skills.
• Some experience within a customer service environment.
• An understanding of basic parts warehousing principles would be ideal, but we can teach the right person.
• Great phone manner, strong email etiquette and the ability to communicate in a positive manner with clients and fellow employees.
• Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.

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