Workshop Service Coordinator

Pearl Recruitment Group; Western Australia; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Superannuation

Job summary

Pearl Recruitment Group is supporting a well-established Western Australian business in seeking a Workshop Service Coordinator. You will manage service jobs from quotation through to completion, coordinating workshop repairs, servicing and customer updates.

The role combines hands-on workshop coordination with administration, invoicing and vendor coordination. Ideal candidates have workshop or maintenance experience, strong organisational skills and the ability to communicate clearly with

Qualifications

• Experience in workshop/service coordination or maintenance administration.
• Strong organisational and communication skills with customers and tradespeople.
• Attention to detail and ability to handle changing priorities.
• Experience with quoting, invoicing or job costing is advantageous.
• Mechanical or heavy equipment exposure is highly regarded.

Responsibilities

• Prepare quotes, job costings and invoices.
• Schedule workshop repairs, servicing and inspections.
• Liaise with customers regarding service updates.
• Assist with work orders, purchase orders and documentation.
• Coordinate suppliers and outsourced services.
• Maintain records in NetSuite and other systems.
• Support workshop operations and customer service outcomes.

Skills

Workshop coordination

Customer service

Administration

Scheduling

Documentation

Microsoft Office

Tools

NetSuite

Job description

19th October, 2026

Looking for a role where you can combine workshop experience with customer service, administration and coordination?

Our client is a well-established WA business specialising in heavy equipment sales, service and aftermarket support. Due to continued growth, they're seeking a Workshop Service Coordinator to play a key role in managing service jobs from quotation through to completion, ensuring customers receive a seamless and professional experience.

What's involved?

• Preparing quotes, job costings and invoices
• Scheduling workshop repairs, servicing and inspections
• Liaising with customers regarding service updates
• Assisting with work orders, purchase orders and documentation
• Coordinating suppliers and outsourced services
• Maintaining accurate records through NetSuite and other systems
• Supporting workshop operations and customer service outcomes

About You:

• Previous workshop, service coordination or maintenance administration experience
• Strong organisational and the ability to communicate effectively with both customers and tradespeople.
• Sharp attention to detail and problem-solving skills
• Ability to manage multiple tasks and changing priorities.
• Experience with quoting, invoicing or job costing
• Mechanical, automotive, transport, hydraulic or heavy equipment exposure highly regarded
• Confident using Microsoft Office and business systems
• Full Australian working rights.

What's On Offer?

• $80,000 - $100,000 + Super (depending on experience)
• Stable full-time permanent position
• Supportive and growing team
• Work alongside experienced technicians and service professionals.
• Mix of workshop, customer service and administration duties
• Kewdale location