Senior Service technican / Workshop Manager - Earthmoving Equipment

Cappro Pacific; Sydney; On-site; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Company vehicle – Toyota Hilux

Phone and Laptop

Company Uniform

Superannuation

Job summary

Cappro Pacific in Australia seeks a hands-on Senior Service Technician / Workshop Manager for earthmoving equipment. You will oversee a small service team, coordinate daily workshop operations and provide technical support to keep customer machines running.

The role is predominantly office-based (80%) with 20% hands-on field work, offering planning, job coordination and strong customer communication. A Cert 3 Heavy Mobile Plant Mechanic is required; travel may include interstate trips and one

Qualifications

• Previous experience as a Service Manager or Workshop Manager in heavy equipment sectors.
• You must be trade qualified as Cert 3 Heavy mobile plant mechanic.
• Strong mechanical and technical knowledge for diagnosing faults.
• Experience coordinating workshop activities and maintaining service standards.
• Good organisational and administrative skills for quotes and invoicing.
• Ability to lead, mentor and motivate a small team; strong customer focus.
• Commitment to workplace safety and continuous improvement.
• Experience with waste handling or mobile industrial equipment is a plus.

Responsibilities

• Oversee daily workshop operations and prioritise service jobs, repairs and maintenance.
• Lead a small team of two technicians and one apprentice; drive productivity.
• Provide technical guidance, fault diagnosis and troubleshooting for equipment.
• Coordinate servicing, breakdowns, warranty claims and escalations with manufacturers.
• Manage customer enquiries, service requests and communications.
• Prepare quotations, work orders, and service reports; assist invoicing.
• Monitor productivity, labour utilisation and job costs for efficiency.
• Coordinate parts ordering to minimise downtime.
• Maintain safety standards and comply with procedures.

Skills

Team leadership

Workshop management

Customer service

Fault diagnosis

Education

Cert 3 Heavy Mobile Plant Mechanic

Job description

Senior Service technican / Workshop Manager - Earthmoving Equipment

Global Equipment OEM specialises in mobile waste handling equipment, supplying purpose-built machinery to the waste management, recycling and landfill industries. We are seeking a hands-on Service Manager to oversee workshop operations, support a small technical team and ensure customers receive outstanding service and support.

This is an excellent opportunity for someone who combines strong technical knowledge with the ability to organise people, manage service operations and build lasting customer relationships.

The Opportunity

Reporting to management, you will take responsibility for the day-to-day operation of the service department, leading a small team of two qualified technicians and one apprentice.

This is predominantly an office-based management role, approximately 80% office-based and 20% hands-on, allowing you to focus on planning, job coordination, customer communication and workshop performance while providing technical support when required.

Key Responsibilities

Oversee daily workshop operations, allocating and prioritising service jobs, repairs and preventative maintenance.

Lead, support and develop a small team of two qualified technicians and one apprentice, improving productivity and technical capability.

Provide technical guidance, fault diagnosis and troubleshooting support for mobile waste handling equipment.

Coordinate equipment servicing, breakdowns, warranty claims and technical escalations in line with manufacturer requirements.

Manage customer enquiries, service requests and escalations, maintaining strong relationships and professional communication.

Prepare service quotations, job estimates, work orders, service reports and invoicing.

Monitor workshop productivity, labour utilisation, job costs and turnaround times to ensure efficient service delivery.

Coordinate parts ordering and liaise with suppliers to minimise equipment downtime.

Maintain workplace health and safety standards and ensure compliance with workshop procedures and manufacturer requirements.

Work closely with management to improve service performance, operational efficiency and customer satisfaction.

About You

To be successful in this role, you will ideally have:

Previous experience as a Service Manager, Workshop Manager, Service Supervisor or Senior Technician within the heavy equipment, earthmoving, diesel, automotive or industrial machinery sectors.

You must be trade qualified as Cert 3 Heavy mobile plant mechanic

Strong mechanical and technical knowledge, with the ability to diagnose faults and support technicians with complex repairs.

Experience coordinating workshop activities, managing workloads and maintaining service standards.

Strong organisational and administrative skills, including service quoting, work orders, job costing and invoicing.

The ability to lead, mentor and motivate a small team while maintaining a practical, solutions-focused approach.

Excellent communication and customer service skills, with a focus on delivering reliable outcomes.

A commitment to workplace safety, quality workmanship and continuous improvement.

Experience with waste handling, landfill, recycling or mobile industrial equipment would be highly regarded.

What's on Offer?

Base Salary - $150,000

Superannuation

Company vehicle – Toyota Hilux

Phone and Laptop

Monday to Friday, 8:00 am – 5:00 pm.

Company Uniform

Some interstate travel and maybe 1 international trip a year