Automotive Workshop Admin & Customer Service Specialist

Nevera Auto Pty Ltd; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Nevera Auto Pty Ltd in Sydney is seeking a Workshop Secretary / Customer Service Administrator to support our busy car repair and automotive accessories workshop.

You will handle incoming calls and emails, take and process orders, liaise with customers, suppliers and workshop staff, and keep daily administration organised. This role demands excellent communication and a proactive, friendly attitude in a fast-paced environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team in a busy workshop.
• Knowledge of car parts or automotive industry preferred.

Responsibilities

• Answer incoming calls and assist customers professionally.
• Respond to customer enquiries by email.
• Take and process orders, pack and prepare for dispatch.
• Liaise with customers, suppliers and workshop staff.
• Provide general office and administrative support.
• Follow up on customer inquiries and orders.
• Help resolve issues to ensure customer satisfaction.

Skills

Customer service

Administration

Phone & email communication

Organisational skills

Autom automotive knowledge

Job description

Nevera Auto Pty Ltd in Sydney is seeking a Workshop Secretary / Customer Service Administrator to support our busy car repair and automotive accessories workshop.

You will handle incoming calls and emails, take and process orders, liaise with customers, suppliers and workshop staff, and keep daily administration organised. This role demands excellent communication and a proactive, friendly attitude in a fast-paced environment.