Workshop Logistics Coordinator (Training Provided)

Milwaukee Tool Australia & New Zealand; Cockburn; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on products

Social events

Professional development

Parental leave

Employee assistance

Job summary

Milwaukee Tool Australia & New Zealand is seeking a motivated Workshop Logistics Administrator for our Service Centre in Jandakot, WA. You will support workshop efficiency and serve as a key contact within the Service Centre to deliver an exceptional service experience.

The role involves CRM/ERP interactions, data entry in the warranty portal, and coordination of parts and freight, with full training provided and hours 8am–4pm, Monday to Friday.

Qualifications

• Experience using a CRM (Salesforce or C4C) and an ERP system (SAP or similar) is preferred but not required.

Responsibilities

• Accept tools for drop off via direct customers or freight (ingoing and outgoing freight).
• Provide customer service via phone and email.
• Book incoming tools into the C4C warranty portal and complete required documentation.
• Allocate tools according to the operational workflow.
• Allocate ordered spare parts with relevant service claims.
• Perform warehouse duties (unpack/pack, etc.).
• Coordinate with After-Sales to obtain claim information.

Skills

Communication skills

Time management

Initiative

Customer service

Tools

Salesforce

C4C

SAP

Job description

Milwaukee Tool Australia & New Zealand is seeking a motivated Workshop Logistics Administrator for our Service Centre in Jandakot, WA. You will support workshop efficiency and serve as a key contact within the Service Centre to deliver an exceptional service experience.

The role involves CRM/ERP interactions, data entry in the warranty portal, and coordination of parts and freight, with full training provided and hours 8am–4pm, Monday to Friday.