Service Repair Technician

Milwaukee Tool; Cockburn; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on company products

Professional development programs

Paid parental leave

Employee assistance program

Recognition programs and social events

Job summary

Milwaukee Tool in Jandakot, WA is seeking a Service Repair Technician to diagnose and repair returned products in accordance with the company’s warranty and AU regulations to support best in class customer experience.

Reporting to the Workshop Team Leader you will dismantle and reassemble for diagnosis, deliver quality repairs within a timely manner, monitor repair trends, ensure compliance with WHS and company procedures, and identify stock/spare parts needs.

Qualifications

• Electrical license preferred but not essential.
• Strong technical and problem-solving abilities.
• Ability to work to KPI targets and manage time efficiently.

Responsibilities

• Dismantle and reassemble products to diagnose faults.
• Deliver quality repairs within a timely manner.
• Monitor repair trends and stock/spare parts needs.
• Ensure compliance with WHS and company procedures.
• Support best-in-class customer experience during repairs.

Skills

Technical aptitude

Problem solving

Time management

Interpersonal skills

Computer skills

Education

Restricted electrical license

Electrical testing licence (advantage)

Job description

Who are we?

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people.

Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do.

We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Discounts & Perks

Generous discounts on company products.

Personal Development

Access to professional development programs.

Health & Wellbeing

Paid Parental Leave and Employee Assistance Program.

Social

Recognition programs and social events to celebrate our team's achievements.

We are currently seeking a Service Repair Technician to join our team in Jandakot, WA. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer’s warranty and AU regulations to support best in class customer experience.

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands!

Reporting to the Workshop Team Leader your duties will include:

• Dismantling and reassembling product to make a diagnosis


• Delivering quality repairs within a timely manner


• Continuously improving the warranty and service processes looking for ways to streamline where possible


• Monitor repair trends and identify stock and spare parts requirements


• Ensure compliance with all TTI WHS and company procedures


• Ensure your activities comply with relevant acts, legal demands and ethical standards.

Skills and experience required:

• Restricted electrical license or appliance electrical testing licence an advantage, but not essential


• A strong technical/mechanical aptitude and keen interest in repairing electrical products.


• A strong technical aptitude with problem solving skills


• Ability to work to set KPI’s and self-manage time


• Excellent personal presentation and time management skills


• Strong interpersonal skills and computer skills

This is an onsite technician role with no travel involved, based in our Milwaukee Service Centre in Jandakot, WA. If this role sounds like you and you are excited at the prospect of joining a successful and dynamic organisation