Service & Workshop Support Specialist

Makita; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on Makita products

Corporate Health Insurance

Healthy Lifestyle Program

Birthday leave

Parental leave

Anniversary recognition

Referral bonuses

Job summary

Makita Australia is seeking a friendly Service Assistant to join our NSW Service Centre team in Pemulwuy. You’ll handle booking tools into our system, liaise with customers for quotes and repairs, and support the workshop with tool reworks and parts preparation.

You’ll thrive in a busy, hands-on environment, enjoy variety between admin and shop-floor tasks, and be valued as part of a brand trusted by tradies and DIY enthusiasts worldwide.

Qualifications

• Experience in a similar role (customer service, administration, workshop support & trade background).
• Excellent people skills and a genuine willingness to help.
• Clear, professional communication and time-management skills.

Responsibilities

• Book tools into our system for repair and arrange dispatch.
• Call customers with quotes or when repairs are ready.
• Assist the workshop team with tool reworks, cleaning, and preparing parts.
• Keep the service area running smoothly with a mix of admin and hands-on tasks.

Skills

Customer service

Administration

Workshop support

Trade background

Job description

Makita Australia is seeking a friendly Service Assistant to join our NSW Service Centre team in Pemulwuy. You’ll handle booking tools into our system, liaise with customers for quotes and repairs, and support the workshop with tool reworks and parts preparation.

You’ll thrive in a busy, hands-on environment, enjoy variety between admin and shop-floor tasks, and be valued as part of a brand trusted by tradies and DIY enthusiasts worldwide.