Workshop Administrator

Milwaukee Tool Australia & New Zealand; Cockburn; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on products

Social events

Professional development

Parental leave

Employee assistance

Job summary

Milwaukee Tool Australia & New Zealand is seeking a motivated Workshop Logistics Administrator for our Service Centre in Jandakot, WA. You will support workshop efficiency and serve as a key contact within the Service Centre to deliver an exceptional service experience.

The role involves CRM/ERP interactions, data entry in the warranty portal, and coordination of parts and freight, with full training provided and hours 8am–4pm, Monday to Friday.

Qualifications

• Experience using a CRM (Salesforce or C4C) and an ERP system (SAP or similar) is preferred but not required.

Responsibilities

• Accept tools for drop off via direct customers or freight (ingoing and outgoing freight).
• Provide customer service via phone and email.
• Book incoming tools into the C4C warranty portal and complete required documentation.
• Allocate tools according to the operational workflow.
• Allocate ordered spare parts with relevant service claims.
• Perform warehouse duties (unpack/pack, etc.).
• Coordinate with After-Sales to obtain claim information.

Skills

Communication skills

Time management

Initiative

Customer service

Tools

Salesforce

C4C

SAP

Job description

Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centered around improving the lives of our users, something that not only drives our product development but underpins everything we do.

At Milwaukee we are committed to ensuring our people have a great experience, so in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Discounts & Perks: Generous discounts on company products.

Social: Recognition programs and social events to celebrate our team's achievements.

Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

Milwaukee Tools is looking for a motivated and organised Workshop Logistics Administrator to join our growing Service Centre team based in Jandakot, WA.

As part of our Service Operations team, the Workshop Logistics Administrator plays an important role in supporting the Milwaukee Service Centre, maximising workshop efficiencies, and acting as a key point of contact within the Service Centre to help deliver an exceptional service experience.

If you bring a positive attitude, a willingness to learn, and a strong work ethic, we'll provide the training, support, and opportunities to help you build a successful and rewarding career with Milwaukee.

Hours: Monday to Friday | 8am - 4pm

Full training provided.

Reporting to the Workshop Admin Team Leader your duties will include:

• Accept tools for drop off via direct customers or freight (ingoing and outgoing freight requirements)
• Customer service via phone and email
• Book incoming tools into C4C warranty portal and completing necessary documentation
• Allocating tools in accordance with operational workflow
• Allocating ordered spare parts with relevant service claims
• All necessary warehouse duties (Unpack/pack etc..)
• Communicate with After-Sales support team to obtain claim relevant information

What you will bring:

• Experience working within a CRM (SalesForce or C4C) & ERP system environment (SAP or similar) is preferred but not essential.
• Excellent ability to respond to deadline pressures and demonstrate time management skills.
• Great communication skills with enthusiastic personality.
• Ability to demonstrate initiative.
• Solid time management and attention to detail.

Don't miss this opportunity to kick-start your career with Milwaukee, join a market-leading brand and become part of a high performing and supportive team.