Workshop Manager - BYD Noosa

Harmony New Energy Auto Pro Servicing Pty Ltd; Noosa Shire; On-site; AUD 90,000 - 130,000; Full time

Job summary

Harmony Auto's BYD Noosa flagship in Queensland is seeking a Senior Service Adviser to oversee after-sales maintenance and technical support, ensuring quality and clear communication with customers. You will manage workshop operations, guide technicians, diagnose complex faults, and coordinate with BYD on technical tasks and product quality.

The role requires 5+ years in automotive repair and 2+ years in workshop management, with a diploma or higher in automotive fields; familiarity with BYD is

Qualifications

• 5+ years in automotive repair
• 2+ years in workshop management
• Diploma or higher in automotive or related field
• Familiarity with BYD operations advantageous

Responsibilities

• Provide technical support for maintenance in after-sales service
• Supervise maintenance quality and guide staff
• Manage workshop site and ensure best condition
• Diagnose difficult faults and provide technical guidance
• Train workshop technicians and coordinate BYD training
• Collaborate with claims and provide BYD with product quality information
• Complete tasks assigned by service manager and support workshop operations

Skills

Communication skills

Driver's license

Analytical skills

Organisational skills

Training capability

Education

Diploma or higher (automotive)

Tools

Vehicle maintenance certificates

Job description

BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.

We are seeking a motivated Senior Service Adviser. You will provide technical support for repairs and maintenance, oversee work quality, and assist in explaining vehicle issues. Manage workshop operations and complete BYD-assigned technical tasks.

Key Responsibilities

• Provide technical support for the maintenance work of the after-sales service department
• Supervise the quality of maintenance work, guide subordinates to carry out work, and ensure the smooth progress of maintenance work
• Complete relevant technical work entrusted by TMCI
• Responsible for workshop site management to ensure that the entire workshop is in the best condition
• Responsible for technical support, technical guidance and technical management during workshop maintenance and production
• Responsible for diagnosing and analysing difficult faults, and answering external technical information consultations
• Responsible for technical teaching to workshop technicians and providing technical assistance
• Supervise the execution of workshop maintenance operation procedures, solve or organise research on problems encountered during maintenance
• Rationally formulate and implement workshop training plans, be responsible for training on new models or new technologies, conduct targeted assessments, and organise workshop employees to participate in technical training sponsored by BYD
• Cooperate with claims specialists to report product problems, successfully file claims, and actively provide product quality information to BYD
• Responsible for technical lectures for users and cooperate in organising related activities
• Complete the tasks assigned by the service manager promptly; cooperate with the daily work of the workshop supervisor

Qualifications

Education: Diploma or higher in automotive or a related field.

Training: Received training in maintenance technology, management, etc.

Experience: 5+ years in automotive repair, including 2+ years in workshop management.

Those who are proficient in mechanical and automobile-related knowledge are preferred

Familiarity with BYD operations is advantageous.

Skills:

• Good communication and language expression skills, familiar with the vehicle maintenance process and related work
• Hold a valid driver's license and automobile-related skill certificates
• Strong analysis, organisation, business development and training capabilities
• Able to handle customer complaints

You must be eligible to work in Australia

Ready to take a giant step in your career? Interstate Candidates are WELCOME.