Workshop Controller - Mackay

mycar; Mackay Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Professional development programs

Wellness programs

Discounts on services

Job summary

mycar is seeking a Workshop Controller to allocate jobs to technicians, troubleshoot issues, and guide repairs with a focus on quality. You will drive excellent customer service while maintaining a high functioning team in a busy workshop.

This role suits someone with prior automotive industry experience, especially as a senior technician or supervisor, who can manage budgets and deadlines and communicate effectively with customers and staff.

Qualifications

• Certificate 3 in Light Vehicle Automotive required.
• Proven background in managing a team of Technicians.
• Solid understanding of workshop workflow and capacity.
• Strong leadership, budgeting, and deadline management.
• Ability to handle pressure in a busy environment.
• Excellent communication and organisation skills.
• Broad mechanical/tyre knowledge across vehicle brands.
• Valid Australian drivers licence.

Responsibilities

• Allocate jobs to technicians to ensure workflow efficiency.
• Troubleshoot problems and provide guidance on mechanical issues.
• Lead a high functioning workshop team to deliver quality repairs.
• Drive superior customer service and customer satisfaction.

Skills

Leadership

Budget management

Communication

Organisational skills

Problem solving

Team management

Ability to work under pressure

Customer service

Education

Certificate 3 in Light Vehicle Automotive

Job description

At mycar, we're proud industry disruptors, driving innovation and sustainability. We're one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores.

Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car.

At our core, we are a people-first organisation. We invest in our team through continual training and exposure to the latest industry technology including the transition to EV, driving safety, performance, and growth.

Our vision is simple - to be a team of auto experts famous for customer care. Our team embodies our values of clarity, agility, commitment, quality, and care, ensuring they are the foundation of everything that we do.

Ready to join the automotive industry leaders? Drive your career with mycar!

Position Overview

As one of our Workshop Controllers, your day to day will have you allocating jobs to our technicians to ensure workflow efficiency and a high quality of work on our repairs. You will work with the technician's to trouble shoot problems and provide guidance and solutions on a variety of different mechanical issues that arise on a daily basis.

You will drive superior customer service and ensure customer satisfaction is at the core of everything you do all while ensuring you have a high functioning team.

This is a great opportunity for someone with previous experience within the automotive industry, particularly senior technicians or supervisors.

Success Profile

• Certificate 3 in Light Vehicle Automotive


• Proven background in managing a team of Technicians


• Have an solid understanding of the workflow of a busy workshop


• Motivation and leadership skills to achieve results


• Have an ability to meet budgets and deadlines


• Ability to handle pressure and busy work environment


• Effective communication and organisational skills


• A broad range of mechanical/tyre knowledge across a range of vehicle brands and types


• Valid Australian drivers licence

People First Perks

Through our commitment to our people-first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier!

Take advantage of not only a great culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide.

Belonging at mycar

At mycar we value the diverse backgrounds, experiences and contributions that each person brings; what makes you unique, makes us better! No two days are the same; we're dynamic and full of passionate teams challenging new ideas through collaboration.

In order to grow one of the most recognised leaders in automotive, we need the most interesting and talented people. Are you one of them? If so, we want to talk to you!

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.