Workshop Controller

Zagame Automotive Group; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Zagame Automotive Group is seeking an experienced Workshop Controller for our Audi & CUPRA dealership in Essendon Fields, Melbourne. You will lead and mentor a high-performing workshop team, ensuring efficient workflows and delivering excellent customer outcomes.

Reporting to the Aftersales Manager, you will drive productivity, quality and collaboration across workshop, parts and service, while upholding WHS and profitability targets. Ongoing manufacturer training is provided.

Qualifications

• Strong leadership and performance-management skills.
• Ability to coach, motivate and develop technicians and apprentices.
• Excellent communication and interpersonal skills.
• Sound commercial awareness and a customer-focused mindset.

Responsibilities

• Lead, coach and develop technicians and apprentices.
• Allocate and prioritise workshop jobs based on capability and capacity.
• Monitor workflow, productivity, job progress, Vehicle Health Checks and warranty compliance.
• Support technicians with complex vehicle diagnosis and technical information.
• Foster effective communication and collaboration between workshop, parts and service teams.
• Support departmental performance, profitability, training and WHS compliance.
• Build a positive, accountable and solutions-focused team culture.

Job description

Since opening in late 2025, our Audi & CUPRA dealerships at Essendon Fields have marked an exciting new chapter for our group. Featuring modern showrooms and state-of-the-art service bays, they offer an exciting opportunity to join our team and be part of our continued growth.

We are seeking an experienced and motivated Workshop Controller who can lead, mentor, and support a high-performing workshop team.

Reporting to the Aftersales Manager, you will provide visible leadership across both teams, driving efficient workflow, strong productivity, effective support, and consistently high-quality customer and commercial outcomes.

Key responsibilities include:

• Leading, coaching and developing technicians, apprentices.
• Allocating and prioritising workshop jobs according to technician capability and capacity.
• Monitoring workflow, productivity, job progress, Vehicle Health Checks and warranty compliance.
• Supporting technicians with complex vehicle diagnosis and technical information.
• Promoting effective communication and collaboration between the workshop, parts and service teams.
• Supporting departmental performance, profitability, training and WHS compliance.
• Building a positive, accountable and solutions-focused team culture.

To be successful, you will have:

• Strong leadership, planning and performance-management skills.
• The ability to coach, motivate and develop employees.
• Excellent communication and interpersonal skills.
• Sound commercial awareness and a strong customer-focused mindset.

This is an excellent opportunity for an experienced automotive professional looking to make a genuine impact on team and departmental performance.

Ongoing manufacturer training will be provided.

All applications will be handled in strict confidence and only short-listed applicants will be contacted.