Workplace Experience Pro: Guest Services & Concierge

CBRE Group, Inc.; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Sydney is seeking a Workplace Experience Sr. Coordinator to deliver world-class customer service to employees and visitors in a flagship building. You will greet guests, issue passes, manage inquiries, and support daily operations.

This hands-on role requires strong Microsoft Office skills, problem solving, and the ability to coordinate events and facilities requests with vendors, while following security procedures and brand guidelines.

Qualifications

• High School Diploma or GED with 2–3 years of related experience.
• Intermediate problem-solving skills with ability to select solutions without supervision.
• Excellent verbal and written communication; able to explain detailed information clearly.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Serve as first point of contact for visitors and employees, issuing passes and guiding guests.
• Answer phones professionally and greet callers.
• Coordinate recreational, dining, and business activities as requested.
• Manage janitorial/maintenance work orders and liaise with vendors.
• Escalate inquiries and provide team support including meeting coordination.
• Create client materials following brand guidelines.
• Follow security procedures and assist in emergencies.
• Identify and implement practical solutions with minimal supervision.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Group, Inc. in Sydney is seeking a Workplace Experience Sr. Coordinator to deliver world-class customer service to employees and visitors in a flagship building. You will greet guests, issue passes, manage inquiries, and support daily operations.

This hands-on role requires strong Microsoft Office skills, problem solving, and the ability to coordinate events and facilities requests with vendors, while following security procedures and brand guidelines.