Workplace Experience Coordinator

CBRE Group, Inc.; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Sydney is seeking a Workplace Experience Sr. Coordinator to deliver world-class customer service to employees and visitors in a flagship building. You will greet guests, issue passes, manage inquiries, and support daily operations.

This hands-on role requires strong Microsoft Office skills, problem solving, and the ability to coordinate events and facilities requests with vendors, while following security procedures and brand guidelines.

Qualifications

• High School Diploma or GED with 2–3 years of related experience.
• Intermediate problem-solving skills with ability to select solutions without supervision.
• Excellent verbal and written communication; able to explain detailed information clearly.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Serve as first point of contact for visitors and employees, issuing passes and guiding guests.
• Answer phones professionally and greet callers.
• Coordinate recreational, dining, and business activities as requested.
• Manage janitorial/maintenance work orders and liaise with vendors.
• Escalate inquiries and provide team support including meeting coordination.
• Create client materials following brand guidelines.
• Follow security procedures and assist in emergencies.
• Identify and implement practical solutions with minimal supervision.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Multinational hedge fund and financial services client
• Opportunity for a Workplace Experience Coordinator to work in a vibrant, thriving corporate environment
• Based in Sydney CBD | Land of the Gadigal people

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.