Workforce Coordinator (Men’s RWC 2027)

Rugby World Cup Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Rugby World Cup Australia (RWCA) is delivering the Men’s Rugby World Cup 2027. Based in Sydney CBD, RWCA seeks a Workforce Coordinator to support planning, onboarding, uniforms, training and tournament-time activities, ensuring staff have a seamless experience from onboarding to the tournament.

The role involves coordinating onboarding, rostering, communications and documentation, with travel to host cities as needed and on-site support from a dedicated workforce team.

Qualifications

• 1–2 years' experience in administration, customer service or HR.
• Experience in events or sport is ideal but not essential.
• Strong written and verbal communication skills.
• Strong organisation and attention to detail.
• Comfortable with databases and Microsoft Office, especially Excel and PowerPoint.
• Flexibility to travel and work evenings and weekends.

Responsibilities

• Coordinate onboarding, training, scheduling, rostering and workforce tracking.
• Manage workforce communications, including the inbox, staff queries and newsletters.
• Develop workforce documentation, training resources, policies and staff handbooks.
• Maintain accurate workforce records in the Tournament Management System and produce reports.
• Support accommodation, transport, uniform distribution and deployment planning.
• Work with World Rugby workforce teams and functional area leaders on readiness and delivery.

Skills

Administrative skills

Customer service

HR experience

Communication skills

Organisational skills

Excel

PowerPoint

Workforce systems

Tools

Excel

PowerPoint

Workforce systems

Job description

Rugby World Cup Australia (RWCA) is delivering the Men’s Rugby World Cup 2027, one of the world’s most iconic sporting events. RWCA is looking for a Workforce Coordinator to help deliver the tournament.

The Role

Based in the Sydney CBD and reporting to the Workforce & Uniforms Manager, you will support workforce operations across planning, coordination, communications, uniform distribution, training and tournament-time activities, giving staff a seamless experience from onboarding through to the tournament. You may travel to host cities for venue training, and during the tournament you will be based at one venue supporting the workforce team.

Key Responsibilities

• Coordinate onboarding, training, scheduling, rostering and workforce tracking
• Manage workforce communications, including the inbox, staff queries and newsletters
• Develop workforce documentation, training resources, policies and staff handbooks
• Maintain accurate workforce records in the Tournament Management System and produce reports
• Support accommodation, transport, uniform distribution and deployment planning
• Work with World Rugby workforce teams and functional area leaders on readiness and delivery

About You

• One to two years’ experience in administration, customer service or HR
• Experience in events or sport is ideal but not essential
• Strong written and verbal communication skills
• Strong organisation and attention to detail
• Comfortable with databases, workforce systems and Microsoft Office, especially Excel and PowerPoint
• Flexibility to travel and work evenings and weekends

Key Details

• Location: Sydney CBD, Australia
• Contract: Full-time fixed-term contract, February 2027 to November 2027
• Applicants must be able to obtain their own working rights in Australia
• Closing date: 5 November 2026