Workforce Coordinator

Rugby World Cup Limited; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Central CBD location

Wellbeing programs

Shower facilities

Team events

Job summary

Rugby World Cup Australia is seeking a Workforce Coordinator based in Sydney to support planning, onboarding and tournament-time delivery for Rugby World Cup 2027. Reporting to the Workforce & Uniforms Manager, you will coordinate end-to-end workforce operations and communications across multiple venues.

The role requires strong organisational skills, the ability to work with diverse stakeholders, and willingness to travel to host cities and overnight events as needed.

Qualifications

• Minimum 1–2 years' experience in a similar administration, customer service or HR role.
• Strong written and verbal communication; ability to engage diverse groups.
• Excellent organisational skills with attention to detail and data accuracy.
• Experience with databases and reporting; proficient with Excel/PowerPoint.
• Willingness to travel and work evenings or weekends as required.

Responsibilities

• Coordinate end-to-end workforce operations, including onboarding, training, scheduling, rostering, and tournament-time delivery.
• Manage workforce communications, inbox management, stakeholder engagement, staff queries, issue resolution and newsletters.
• Develop and maintain workforce documentation, training resources, policies, procedures and staff handbooks.
• Maintain accurate workforce records within the Tournament Management System; generate reports and validate data across sources.
• Support workforce logistics, including accommodation, transport coordination, uniform distribution, deployment planning and mobilisation activities.
• Collaborate with World Rugby workforce teams and stakeholders to support planning, readiness and delivery.

Skills

Workforce coordination

Stakeholder engagement

Planning & scheduling

Data reporting

Microsoft Office

Tools

Workforce platforms

Excel

PowerPoint

Job description

Closing date for applications is 5th November 2026

Full-time Fixed Term Contract starting February 2027 until November 2027
Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world's most iconic sporting events — Men's Rugby World Cup 2027. More than a tournament, it's a celebration of Rugby's spirit, Australia's culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is seeking a Workforce Coordinator to play a key role in the delivery of Rugby World Cup 2027. Based in the Sydney CBD and reporting to the Workforce & Uniforms Manager, you will support the delivery of workforce operations across planning, coordination, communications, uniform distribution, training and tournament-time activities. You will play a pivotal role in engaging and collaborating with a range of stakeholders to provide a seamless workforce experience from onboarding through to Tournament-time delivery.

The role spans both planning and Tournament delivery, coordinating communications and ensuring the workforce team are best prepared for tackling tournament time operations. You may be expected to travel to host cities for venue specific trainings and visit the RWCA warehouse for readiness and training purposes. During the operational phase, you will be based out of one venue to offer hands‑on support for the workforce team and external stakeholders. This is an outstanding opportunity for a highly organised, independent and sociable person who thrives in fast‑paced environments, enjoys working with stakeholders, and wants to contribute to the success and lasting legacy of a major international sporting event.

Key responsibilities include but are not limited to:

• Coordinate end-to-end workforce operations, including onboarding, training, scheduling, rostering, workforce tracking and tournament‑time delivery.
• Manage workforce communications, including inbox management, stakeholder engagement, staff queries, issue resolution and workforce newsletters.
• Develop and maintain workforce documentation, training resources, policies, procedures and staff handbooks to support workforce readiness.
• Maintain accurate workforce records within the Tournament Management System, generate reports and validate data across multiple sources to support decision‑making.
• Support workforce logistics, including accommodation and transport coordination, uniform distribution, deployment planning and workforce mobilisation activities.
• Collaborate with World Rugby workforce teams, functional area leaders and key stakeholders to support workforce planning, operational readiness and successful tournament delivery.

Qualifications & Experience

• Minimum 1-2 years' experience in a similar administration, customer service or human resource's role. Experience in events, workforce operations or sporting environments is not compulsory but ideal
• Strong written and verbal communication skills, with the ability to build relationships across diverse groups
• Strong organisational skills and attention to detail, with the ability to maintain accurate records and manage multiple tasks simultaneously
• Demonstrated strong capability to work independently, using initiative and taking ownership of tasks and outcomes
• Proven ability to manage competing priorities and work effectively in a fast‑paced environment
• Comfortable using or quickly learning systems and tools, including workforce platforms and Microsoft Office (particularly Excel and PowerPoint)
• Experience using databases, with the ability to analyse and interpret data and produce accurate reports and insights
• Flexibility to travel and work evenings and weekends as required

We offer:

• Fixed‑term contract offering unique exposure to the delivery of a world‑class sporting event.
• Flexible ways of working: Enjoy a hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full‑time in the office as tournament delivery approaches.
• Prime CBD location: Work from our modern Sydney headquarters opposite Hyde Park, just a short walk from Town Hall Station and surrounded by great cafés, restaurants and public transport options.
• Wellbeing matters: Access weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support your personal and professional growth.
• Locker room ready: Take advantage of on‑site showers, fresh towels and premium Dyson hair tools to help you refresh and recharge throughout the day.
• A connected team culture: Join a collaborative and social workplace with regular team events, celebrations and weekly catch‑ups that recognise success and foster connection.
• Be part of something extraordinary: Play a key role in delivering the Men's Rugby World Cup 2027, one of the world's largest sporting events, and help create a lasting legacy for rugby in Australia.

Australia's hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby's growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.

In setting expectations, there will be a two-stage interview process in the Sydney office.

All applicants need to be able to obtain their own unlimited working rights in Australia.

We do not accept unsolicited CVs from recruitment agencies and no fees will be payable.