Workforce Coordinator

Rugby World Cup Australia 2027; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

CBD location near Hyde Park

Wellbeing initiatives

Lunch & Learn sessions

On-site shower facilities

Job summary

Rugby World Cup Australia 2027 seeks a Workforce Coordinator to support workforce operations for the 2027 tournament. Based in Sydney CBD, you’ll assist with onboarding, training, scheduling, communications, and documentation to ensure seamless tournament delivery and a great workforce experience.

You will coordinate with stakeholders, manage records in the Tournament Management System, and may travel to host cities for training and readiness checks.

Qualifications

• Minimum 1-2 years' experience in a similar administration, customer service or human resources role.
• Strong written and verbal communication skills, with the ability to build relationships across diverse groups.
• Strong organisational skills and attention to detail, with the ability to maintain accurate records and manage multiple tasks simultaneously.
• Demonstrated strong capability to work independently, using initiative and taking ownership of tasks and outcomes.
• Proven ability to manage competing priorities and work effectively in a fast-paced environment.
• Comfortable using or quickly learning systems and tools, including workforce platforms and Microsoft Office (particularly Excel and PowerPoint).
• Experience using databases, with the ability to analyse and interpret data and produce accurate reports and insights.

Responsibilities

• Coordinate end-to-end workforce operations, including onboarding, training, scheduling, rostering, workforce tracking and tournament-time delivery.
• Manage workforce communications, including inbox management, stakeholder engagement, staff queries, issue resolution and workforce newsletters.
• Develop and maintain workforce documentation, training resources, policies, procedures and staff handbooks to support workforce readiness.
• Maintain accurate workforce records within the Tournament Management System, generate reports and validate data across multiple sources to support decision-making.
• Support workforce logistics, including accommodation and transport coordination, uniform distribution, deployment planning and workforce mobilisation activities.
• Collaborate with World Rugby workforce teams, functional area leaders and key stakeholders to support workforce planning, operational readiness and successful tournament delivery.

Skills

Admin experience

Customer service

HR experience

Communication

Organization

Independent work

Prioritization

MS Office

Excel

PowerPoint

Data analysis

Tools

Microsoft Office

Excel

PowerPoint

Databases

Job description

Rugby World Cup Australia 2027 – Sydney NSW

Contract, Full time

Hybrid

1d ago , from Rugby World Cup Australia 2027

Closing date for applications is 5th November 2026

Full-time Fixed Term Contract starting February 2027 until November 2027Location: Sydney (Gadigal), Australia

Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events — Men’s Rugby World Cup 2027. More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.

Rugby World Cup Australia is seeking a Workforce Coordinator to play a key role in the delivery of Rugby World Cup 2027. Based in the Sydney CBD and reporting to the Workforce & Uniforms Manager, you will support the delivery of workforce operations across planning, coordination, communications, uniform distribution, training and tournament-time activities. You will play a pivotal role in engaging and collaborating with a range of stakeholders to provide a seamless workforce experience from onboarding through to Tournament-time delivery.

The role spans both planning and Tournament delivery, coordinating communications and ensuring the workforce team are best prepared for tackling tournament time operations. You may be expected to travel to host cities for venue specific trainings and visit the RWCA warehouse for readiness and training purposes. During the operational phase, you will be based out of one venue to offer hands‑on support for the workforce team and external stakeholders. This is an outstanding opportunity for a highly organised, independent and sociable person who thrives in fast‑paced environments, enjoys working with stakeholders, and wants to contribute to the success and lasting legacy of a major international sporting event.

Key responsibilities include but are not limited to:

• Coordinate end-to-end workforce operations, including onboarding, training, scheduling, rostering, workforce tracking and tournament-time delivery.
• Manage workforce communications, including inbox management, stakeholder engagement, staff queries, issue resolution and workforce newsletters.
• Develop and maintain workforce documentation, training resources, policies, procedures and staff handbooks to support workforce readiness.
• Maintain accurate workforce records within the Tournament Management System, generate reports and validate data across multiple sources to support decision‑making.
• Support workforce logistics, including accommodation and transport coordination, uniform distribution, deployment planning and workforce mobilisation activities.
• Collaborate with World Rugby workforce teams, functional area leaders and key stakeholders to support workforce planning, operational readiness and successful tournament delivery.

Qualifications & Experience

• Minimum 1-2 years' experience in a similar administration, customer service or human resource’s role. Experience in events, workforce operations or sporting environments is not compulsory but ideal
• Strong written and verbal communication skills, with the ability to build relationships across diverse groups
• Strong organisational skills and attention to detail, with the ability to maintain accurate records and manage multiple tasks simultaneously
• Demonstrated strong capability to work independently, using initiative and taking ownership of tasks and outcomes
• Proven ability to manage competing priorities and work effectively in a fast‑paced environment
• Comfortable using or quickly learning systems and tools, including workforce platforms and Microsoft Office (particularly Excel and PowerPoint)
• Experience using databases, with the ability to analyse and interpret data and produce accurate reports and insights

Flexibility to travel and work evenings and weekends as required

Why You’ll Love It Here

• Fixed-term contract offering unique exposure to the delivery of a world‑class sporting event.
• Flexible ways of working: Enjoy a hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the office as tournament delivery approaches.
• Prime CBD location: Work from our modern Sydney headquarters opposite Hyde Park, just a short walk from Town Hall Station and surrounded by great cafés, restaurants and public transport options.
• Wellbeing matters: Access weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support your personal and professional growth.
• Locker room ready: Take advantage of on‑site showers, fresh towels and premium Dyson hair tools to help you refresh and recharge throughout the day.
• A connected team culture: Join a collaborative and social workplace with regular team events, celebrations and weekly catch‑ups that recognise success and foster connection.
• Be part of something extraordinary: Play a key role in delivering the Men’s Rugby World Cup 2027, one of the world's largest sporting events, and help create a lasting legacy for rugby in Australia.

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

In setting expectations, there will be a two-stage interview process in the Sydney office.

All applicants need to be able to obtain their own unlimited working rights in Australia.

Rugby World Cup Australia is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.