Venue Workforce Manager (Men’s RWC 2027)

Rugby World Cup Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Rugby World Cup Australia is hiring two Venue Workforce Managers to support the Mens Rugby World Cup 2027 across multiple host cities. You will lead workforce planning, rostering, onboarding and training to ensure venue staff and volunteers are ready for match days.

Reporting to the Senior Volunteer Manager, you will coordinate deployment, attendance, welfare and briefing, and manage venue facilities and services, aligning with tournament operations and stakeholder needs.

Qualifications

• 2–3 years in workforce operations or volunteer management.
• Experience in scheduling, rostering and deployment across stakeholders.
• Strong planning, organisation and problem-solving skills.
• Proficient with workforce management systems and reporting.
• Confident in delivering inductions, training and briefings.
• Willing to travel between host cities and work evenings/weekends.

Responsibilities

• Lead workforce planning and readiness for assigned venues.
• Coordinate scheduling, rostering, deployment and attendance via the Tournament Management System.
• Manage venue workforce facilities and services (check-in, welfare, catering, transport, signage).
• Validate and prioritise venue volunteer requirements.
• Contribute to volunteer onboarding, engagement, recognition and offboarding.
• Deliver venue-specific training and just-in-time training and briefings.
• Lead workforce operations at a match venue during the tournament.

Skills

Workforce ops

Volunteer management

Event coordination

Scheduling

Rostering

Training delivery

Reporting

Willing to travel

Job description

Rugby World Cup Australia (RWCA) is delivering the Mens Rugby World Cup 2027, one of the world’s most iconic sporting events. RWCA is hiring two Venue Workforce Managers, with opportunities in any of the tournament’s host cities.

The Role

Reporting to the Senior Volunteer Manager, you will plan, coordinate and deliver workforce operations at Rugby World Cup 2027 venues so staff and volunteers are ready to support an exceptional tournament. You will be the key workforce lead for your venue, covering scheduling, rostering, workforce spaces and services, training and volunteer engagement, and during the tournament you will oversee deployment, attendance, welfare, briefings and issue resolution.

Key Responsibilities

• Lead workforce planning and readiness for assigned venues
• Coordinate scheduling, rostering, deployment and attendance through the Tournament Management System
• Manage venue workforce facilities and services, including check-in, welfare, catering, transport and signage
• Validate and prioritise venue volunteer requirements
• Contribute to volunteer onboarding, engagement, recognition and offboarding
• Deliver venue-specific training, just-in-time training and workforce briefings
• Lead workforce operations at a match venue during the tournament

About You

• Two to three years’ experience in workforce operations, volunteer management or event workforce coordination
• Experience of workforce planning, scheduling, rostering and deployment across multiple stakeholders
• Excellent planning, organisation and problem-solving skills
• Proficiency with workforce management and rostering systems, and strong reporting skills
• Confident delivering training, inductions and briefings
• Flexibility to travel between host cities and work evenings and weekends

Key Details

• Location: Multiple host city locations across Australia
• Contract: Full-time fixed-term contract, February 2027 to November 2027
• Applicants must be able to obtain their own working rights in Australia
• Closing date: 5 November 2026