Workflow & Process Improvement Analyst (Health & Community)

Mansys; Sydney; On-site; AUD 85,000 - 95,000; Full time

Job summary

Mansys Pty Ltd, recruiting on behalf of 1 Care Connect in Rooty Hills, NSW, seeks an Organisation and Methods Analyst to review how their services are organised and help teams work more effectively.

You will interview staff, observe workflows, map processes and identify delays or duplications to improve continuity of care for participants. This full‑time role offers A$85k–A$95k plus super.

Qualifications

• Bachelor’s degree in business, management, industrial engineering or related discipline.
• Experience analysing work processes and translating findings into practical improvements across teams.

Responsibilities

• Review the steps from participant referral and intake through to the first service.
• Trace how information is collected, recorded and passed to the workers delivering the support.
• Speak with staff, observe how work is carried out and compare current practice with documented procedures.
• Identify duplicated tasks, unclear responsibilities and gaps in handovers.
• Examine how roster changes, shift notes and participant feedback reach the people responsible for follow-up.
• Use service records to identify recurring issues and their causes.
• Prepare workflow maps and written proposals for management explaining what should change, who would be responsible and how the improvement could be measured.
• Work with staff to trial approved changes.
• Update procedures, forms and work instructions, and guide the teams who will use them.
• Assess whether changes have worked by tracking measures such as time from referral to first service, completeness of handovers and time taken to close follow-up actions.
• Report findings and recommend further changes where needed.

Skills

Interview Staff

Interpret Operational Data

Workflow Mapping

Write Procedures

Present Recommendations

Staff Change Management

Disability/Healthcare experienceAdvant

Education

Bachelor’s degree in business, management, industrial engineering or related

Job description

Mansys Pty Ltd, recruiting on behalf of 1 Care Connect in Rooty Hills, NSW, seeks an Organisation and Methods Analyst to review how their services are organised and help teams work more effectively.

You will interview staff, observe workflows, map processes and identify delays or duplications to improve continuity of care for participants. This full‑time role offers A$85k–A$95k plus super.