Care Operations & Process Improvement Analyst

Sociable Tech Pty Ltd; Sydney; On-site; AUD 85,000 - 95,000; Full time

Job summary

Mansys Pty Ltd is recruiting for an Organisation and Methods Analyst for 1 Care Connect in Rooty Hills, NSW. The role involves reviewing service organization, reducing delays, and improving team coordination across management, office staff and frontline workers.

You will map workflows, identify handover gaps, and develop practical improvements to support continuity of care for participants. Salary range A$85k–A$95k plus superannuation, full-time, permanent.

Qualifications

• Bachelor’s degree in business, management, industrial engineering or related discipline.
• Experience analysing work processes and translating findings into practical improvements across teams.

Responsibilities

• Review steps from participant referral to first service.
• Trace how information is collected and passed to workers.
• Speak with staff and observe work to compare with procedures.
• Identify duplicated tasks, unclear responsibilities and gaps in handovers.
• Examine roster changes, shift notes and participant feedback handling.
• Prepare workflow maps and proposals for management and implement changes.

Skills

Interview staff

Workflow mapping

Write procedures

Present recommendations

Education

Bachelor's degree in business/management/industrial engineering

Job description

Mansys Pty Ltd is recruiting for an Organisation and Methods Analyst for 1 Care Connect in Rooty Hills, NSW. The role involves reviewing service organization, reducing delays, and improving team coordination across management, office staff and frontline workers.

You will map workflows, identify handover gaps, and develop practical improvements to support continuity of care for participants. Salary range A$85k–A$95k plus superannuation, full-time, permanent.